Working with clients

We partner with our clients to support the radical changes needed to deliver improved patient care in the face of stringent budget cuts.

As a joint venture between the Department of Health and Sopra Steria and the levels of expertise within our business, we really do understand the issues and challenges faced by our NHS clients. That’s why we make working with us as easy as possible.

Who we work with

We’re already working with over a third of NHS organisations and 100% of Commissioners as they aim to meet government targets for efficiency savings and reduced management costs. And we’re getting results.

Working with our clients

We understand each client is unique and different and will have individual requirements we have to meet. That’s why we have a dedicated team of Client Partnership Executives, along with a Service Management Team to deliver great tailored service to you. Working with us means you will have your own points of contact with us; we will build close relationships with you and work in partnership to jointly evolve the services that best meet your needs.

Here are some of the ways in which we work with our clients:

  • We support you: each client has a named client manager within our dedicated Client Management Service. Monthly meetings with the client ensure that service performance, forthcoming service developments and strategic opportunities are continually reviewed. A committed Client Performance team is available to help clients maximise their investment in our F&A services. This includes full support with transformational migration

  • We listen: our clients are actively involved in developing services through our Client User Forums. These are regular events organised regionally and nationally and provide a platform for clients to share best practice, discuss issues and help shape priorities for NHS SBS

  • We improve: our services are continually evolving, often in response to a need identified by our clients or by the changing healthcare landscape

  • We're here to help: operational excellence is assured through contractual service levels and KPIs, a robust, leading-edge technology platform, a state-of-the-art client contact centre and dedicated teams of NHS SBS people delivering customer-focused service at all times.


Contact Us

T:   0113 3071500
F:   0113 3071666

Key Downloads

Shared vision. Better together.