If your organisation is looking for a partner to support the radical changes needed to deliver improved patient care in the face of stringent budget cuts, NHS Shared Business Services can help.


We’re already working with over 40% of NHS organisations as they strive to meet government targets for efficiency savings and reduced management costs. And we’re getting results. In our 2010 ‘Voice of the Customer’ survey, 91% of NHS Finance and HR directors who responded agreed that NHS SBS ‘adds value’.


As a joint venture between the Department of Health and Steria, we really do understand the issues and challenges faced by our NHS clients. That’s why we make working with NHS SBS as easy as possible. We get close to our clients and work in partnership to jointly evolve the services that best meet their needs.


Here are some of the ways in which we work with our clients:


  • Client Management Service: each client has a named client manager within our dedicated Client Management Service. Monthly meetings with the client ensure that service performance, forthcoming service developments and strategic opportunities are continually reviewed.

  • Sharing Commercial Success: in 2011 we made a £1.192m royalty payment for distribution amongst NHS SBS clients (the second in a series of royalty payments). This was on top of the cost and efficiency savings already achieved as a result of our shared services delivery model.

  • Client User Forums: our clients are actively involved in developing services through our Client User Forums. These are regular events organised regionally and nationally and provide a platform for clients to share best practice, discuss issues and help shape priorities for NHS SBS.

  • Continual Development: our services are continually evolving, often in response to a need identified by our clients or by the changing healthcare landscape. Our Family Health service, for example, was developed in conjunction with seven Primary Care Trusts in north east London when an existing NHS SBS client expressed a need to improve the quality and reduce the costs of administering its family health services provision.

  • Customer Contact: operational excellence is assured through contractual service levels and KPIs, a robust, leading-edge technology platform, a state-of-the-art client contact centre and dedicated teams of NHS SBS people delivering customer-focused service at all times.

  • Learning and Networking: we organise webinars, workshops and master classes for our clients to provide stimulating learning, policy development and networking opportunities.


Contact Us

T:   0113 3071500
F:   0113 3071666

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Shared vision. Better together.