Working with Suppliers
NHS SBS processes millions of invoices for client organisations every year and are keen
to work closely with suppliers in order to provide the best service possible. In this section, suppliers can find out more about how NHS SBS works, how to submit invoices
and find out the answers to frequently asked questions.
If you have recently received a letter about invoicing and payment arrangements for April then please click here.
Whilst we try to accommodate different supplier requirements there are some NHS SBS basic invoice practises which we need to be followed in order for an invoice to be processed. Our Good Invoicing Practice guide is available here.
Invoices need to be sent directly to NHS SBS unless specifically instructed otherwise by a client organisation. This exception normally only applies to pharmacy, catering, GP or optician payments.
Invoices must contain an Organisation and Payables Code within the address so that we can identify which client is being invoiced. The code consists of two parts, the Organisation Code (Org ID) provided by the Department of Health and the Payables Code which is a system number allocated to the organisation by SBS. Click here for full details of all codes.
The Client Service Centre (CSC) is a department within NHS SBS and offers an Accounts Payable query handling service for all companies providing goods or services to our clients. With the exception of disputes CSC provides a single point of contact for both suppliers and clients reducing the need for you to chase individuals and different departments.
To view our CSC Leaflet please click here.To contact the CSC please call 0303 123 1177.
T: 0303 123 1177