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Together, we're helping the NHS save lives
Our purpose is clear – we free up funds for frontline care. We play a vital role in delivering our purpose and we know that a positive employee experience supports that.
Our culture is about inclusion, high performance and opportunity, and we are proud to be recognised as a UK Best Workplace, fostering collaboration and inspiring our teams to be their best.
We strive to be an organisation where our people can thrive. We aim to support, encourage, inspire and empower people. With a focus on development, flexibility and wellbeing, we want to employ the best and provide everyone who works here with the experience they deserve.
To reward people, we offer a substantial range of benefits, including the option to buy and sell holiday, carer’s leave, health care packages, opportunities for learning and development, and three paid days for volunteering each year.
We recognise and reward those who demonstrate our company values in their daily interactions with customers, and with each other.
Culture
When it comes to employee experience, our culture has a significant impact on what it’s like to work here.
- Events and celebrations
- Unique and positive joint venture relationship with the NHS
- Best UK Super large company by Great Place to Work
- Great Place to Work for Women, Tech and Career Development.
- Focused direction & plan for sustainable growth
- Diversity is celebrated
- Clear focus on our contribution to social value & sustainability
- Active and involved Employee Engagement Networks (EEN)
Work Environment
We want people to enjoy coming to work – be that in an office, meeting clients or at home.
- Modern offices, free fruit, cereals available daily
- Hybrid & flexible working to support wellbeing and work-life balance
- Mental health first aiders available
- A culture of colleague recognition with Star Awards and values – voucher reward scheme
- Business Excellence Awards for outstanding contribution
- Comprehensive wellbeing hub
- Effective People Hub team for employee queries
- Friendly and welcoming team
- Values driven organisation
Career Development
We know that opportunities to develop, learn new skills and achieve your career aspirations are important. We aim to help people grow in their career, plan for the future, earn more money and enjoy coming to work.
- Regular information on internal opportunities
- Prioritising internal appointments before advertising externally
- Sponsored development & technical training
- Management & leadership development
- At least six training days available per year
- Manager 121s & performance development reviews
- Mentoring programmes
- Self-learning encouraged with a variety of opportunities
- Professional qualifications
Employee Benefits
We want to attract and retain the best people, so we offer an extensive benefits package to help your financial, emotional and physical wellbeing.
- 3% additional salary to buy benefits or take as pay (standard terms)
- Five days carers leave every year
- NHS Blue Light Card and discount schemes
- Share Purchase Scheme
- Competitive salary sacrifice pension scheme
- 25 days holiday plus holiday buy and sell options
- Emergency financial support
- Wellbeing support
- Three volunteering days per year
Our Values
At NHS SBS our values are at the heart of everything we do and serve to guide us in our day-to-day work.
Respect
We respect others and value their views and contributions.
- Treating everyone fairly, with courtesy.
- Inviting all team members to contribute to discussions.Actively listening to others and valuing different viewpoints, even if different to your own.
- Fostering an environment of openness and honesty.
- Recognising and rewarding people consistently and fairly.
- Challenging behaviours in yourself or others that do not show respect to colleagues.
- Saying thank you and giving credit where credit is due.
CUSTOMER FOCUS
We are focused on our customers; we understand their needs and do everything in our power to help them succeed.
- Understanding what is important to our clients
- Focussing on what matters most to help our customers succeed.
- Recognising our colleagues as customers and providing them with the same level of service as we would to our external clients.
- Seeking customer feedback to allow us to continuously improve our standards of service and working practices.
- Ensuring the information I share with my customers is useful and relevant but most importantly appropriate.
- Understanding what is happening in the wider organisation and the NHS to anticipate my customers needs.
- Suggesting improvements to our products and services that will support our customers’ needs.
TEAMWORK
We work collaboratively applying a can-do-attitude, we inspire each other to deliver great results and exceed expectations.
- Trusting and empowering each other to get the job done.
- Supporting each other to achieve our full potential.
- Working together to achieve shared goals.
- Providing feedback to support our colleagues development.
- Actively sharing ideas and good practices with colleagues across the business.
- Offering support when there are deadlines or in challenging times.
- Recognising the opportunities to learn from inside and outside your immediate teams.
EXCELLENCE
We consistently deliver high quality outcomes for our clients and our people
- Delivering high standards of service and recognising and rewarding our colleagues for doing so.
- Share knowledge and ideas to deliver best practice.
- Seeking continuous feedback to improve everything we do.
- Delivering improvements on a continuous basis.
- Discussing and sharing lessons learned to a broad audience to get maximum benefit.
- Having a clear understanding of what ‘best in class’ means.
- Ensuring high standards are maintained.
INNOVATION
We will innovate to achieve our strategy and support the NHS in delivering its vision
- Viewing processes and procedures as something to be continuously improved.
- Seeking out and applying new knowledge and learning from the experience of others.
- Putting forward new ideas or suggestions, to drive better products, services and processes to improve our customers business and our own.
- Keeping an open mind to new ideas and avoiding the ‘not invented here’ attitude.
- Staying connected with my colleagues in other business areas and following what they are doing that’s new or different.
- Putting time aside to learn about new concepts, ideas and approaches.
- Being prepared to try something new, even if I am not sure it will work.