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Case Studies

We work closely with NHS organisations all over the country to replace outdated, time-consuming and error-prone paper processes, with affordable digital systems and more efficient ways of working.

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The success stories below show how our NHS partners can overcome the day-to-day challenges they face in the back and middle office.

Pioneering telehealth initiative for thousands of patients living with long term conditions
Expert procurement process enables expansion of innovative telehealth initiative at NHS Liverpool CCG
Exit Interview service reduces NHS employee turnover
Solent NHS Trust partnered with NHS Shared Business Services (NHS SBS) to pilot a new bespoke exit interview service.
Streamlining payments with e-invoicing
Bromley Healthcare has been at the forefront of e-invoicing, partnering with NHS SBS as part of its focus to streamline processes and maximise efficiencies.
Income collection made easy for NHS hospitals
University Hospital Southampton NHS Foundation Trust is pioneering a new payment system for the NHS, which helps trusts recover more of the money they are owed.
New system transforms financial management
Humber Teaching NHS Foundation Trust looked to the infrastructure provided by NHS SBS, which would future-proof its finance operations & drive efficiencies.
A cost-effective and patient-focused way to manage Personal Health Budgets
According to the Continuing Healthcare team for Hammersmith & Fulham, West London & Central London CCGs, PHBChoices has reduced costs & benefited patients.
ePay - a modern timesheet and expenses system
By working with NHS SBS, The Ipswich Hospital NHS Trust has been leading the way in using automation to modernise its workforce systems.
Modern systems for hospital merger
The newly-formed North West Anglia NHS Foundation Trust required a modern finance and accounting service that could be implemented quickly and professionally.
Moving from paper-based to systems-led
Moving from a paper-based back office to an innovative systems-led way of working was no small challenge for the UK's largest specialist heart and lung hospital
Harrow Horizons
To ensure that an effective, single service would be established, NHS SBS managed an extensive programme of engagement involving local NHS organisations.

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