Complimenting Our Services

Compliments are valuable, welcome and important and when they are received, either verbally or in writing, they will be recorded. Compliments enable NHS Shared Business Services to:

  • Understand that our service is being provided to our customers satisfaction
  • Provide positive feedback to our staff
  • Influence our organisational and service development
  • Inform our quality assurance programme

Complaining About Our Service

NHS Shared Business Services recognises that there will be times when we make mistakes, or get things wrong. In order to learn from such mistakes we need to know about them and encourage people to comment or complain. Such comments or complaints will always be taken seriously, recorded and responded to as detailed in our procedure for resolving complaints which accompanies this policy statement.

You can send in the form below anonymously, but if you would like a reply, do include your name, address details and/or an e-mail we can contact you by.

View our complaints and compliments Policy (PDF)

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