Employee Service Desk (ESD) opening times
The Employee Service Desk is now open from 8am till 5pm, Monday to Friday. It is operating as normal but experiencing a high volume of calls. The ESD Portal is an easier way of contacting Employment Services and we encourage you to direct your employees to: Self Service Portal
Employees who have received no pay/less than 75% of their pay (Priority 1) are currently transferred by ESD to Payroll; however, we will be asking our call operatives to make direct contact with the Pay Clerk so the caller may have to be called back.
Priority 1 calls are monitored continually to ensure they are managed within the core service level agreements.