How will debt collection be affected?

The majority of our debt management is delivered from our Pune office and this service will see the biggest impact of staff shortages. In addition, we are already experiencing difficulty in contacting organisations which have gone into lockdown, often with phones diverted to voicemail. The service will therefore be scaled back in the short term and effort concentrated on collecting high value Non NHS debt.

Urgent contact details: SBS-B.Collections@nhs.net