Registering with an incorrect email address
If you register with an email address that is not the same as the one registered under ESR, you will find that you will be unable to get past the "One time setup..." page in the app. To resolve this, you will need to sign out of the app and register again using the same email address as registered with ESR.
Please follow the below steps.
1) Open the menu icon highlighted below
2) Press the Sign out button
3) Press the register button, and ensure you use the same email address as registered with ESR.
If you would like us to remove your old email address details, please get back to us via the feedback option, and we will be happy to oblige.