Employment Services FAQ

Depending on which mobile device type you have you will need:

• For Andriod, version 4.2 (Jelly Bean) or newer

• For Apple devices, iOS version 10 or newer

o The app is not supported on Windows devices

o It is also currently not configured for tablets, although it may still work on some devices we are unable to offer support at this stage

If you are not directly employed by an NHS Organisation, whose payroll service is processed by NHS Shared Business Services through the ESR system, then we will not be able to provide you with payslip data through the app at this time.

You will need to register with the email address that we already hold on record for you from ESR. This ensures that we know you are the valid owner of that email address and keeps your data secure. If you are having any problems then please amend your email address through ESR Self Service, or contact your HR team or manager.

If you register with an email address that is not the same as the one registered under ESR, you will find that you will be unable to get past the “One time setup…” page in the app. To resolve this, you will need to sign out of the app and register again using the same email address as registered with ESR.

Follow these steps

• Open the menu icon
• Press the Sign Out button
• Press the register button, and ensure you use the same email address as registered with ESR.

We will need you to confirm that you have access to the email address you provided so an automated email should be sent within two minutes of pressing “Send Verification Code”.

These should go in to your inbox but please ensure you double check any spam or junk folders you may have. Once you have received the email, enter the 6 digit code in to the app and complete the rest of the registration process.

If you encounter any problems then you do have the option to “Send code again” where you will receive a new email and code.

In order to improve security there are minimum requirements for the password you create. It will need to contain at least 8 characters, with a mixture of upper and lower case and at least one number. You will also need to enter your password carefully in to both boxes and ensure they are the same.

Before we are able to display your personal payslip and P60 data, we require you to confirm three pieces of information – National Insurance Number, Employee Number, and Post Code.

Please note that your employee number is the first 8 digits of any assignment or payroll number you have and will start with a 1 or a 2. You can find it on an existing payslip and just need to drop any -2 or -3 that might be at the end.

The post code should be your home address post code as stored in ESR. If you have very recently changed address then there may be a delay in getting your details updated through our systems so please try again in a couple of days or get in touch through the Self-Service Portal if you still have any problems.

Providing all the details you enter are the same as we hold on record for you, you will be granted access to your data.

If for any reason you believe that your details are incorrect, or any information contained within the application differ from what they should be or are missing, then please get in touch with our Employee Service Desk through our Self-Service Portal.

This includes any further queries or problems you may have around your pay details.

This feature is currently in its early stages so there is a limited number of questions and answers in the background. It currently only contains generic information and explanations for key parts of your payslip and the payroll and pensions processes, rather than any information specific to you as an individual.

This is constantly updated with more data and it learns how to be more useful as it gets asked more questions. Please try to make your question as specific as possible, but not too lengthy and we should be able to get an answer for you.

Keep your eye out for future updates where we will be making the Chatbot even more functional for you.