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Exit Interview Service

Our tailored and independent service is designed to anonymise the exit interview process, providing NHS organisations with impartial, assured and open and honest feedback to help improve staff retention through both quantitative and qualitative analysis.

Exit Interview Service image

Recruiting and retaining staff, and reducing bank and agency costs are key areas of focus in the Long Term Plan. Gaining a better understanding of why staff leave helps NHS organisations develop more effective employee retention strategies and provides invaluable data to inform workforce priorities.

Exit Interview Service
"The NHS SBS independent exit interview process has enabled us to provide board level assurance that we are doing the right things. The invaluable narrative has given us new, important insights but also validated much of what we already knew and the steps already taken."

Ceri Connor, Associate Director of People and OD,
Solent NHS Trust

View the full Solent NHS Trust case study [8MB]


Objective - the service is delivered by
independent HR professionals, enabling
more open conversations than
leavers often feel able to have with
their manager or the Trust.
So feedback is more honest and useful.

Anonymous - all data collected is
anonymised prior to reporting, allowing
leavers to be confident they cannot be
identified, and thus be open in their
responses. Trusts can also be confident
that any underlying issues or concerns
will be revealed, and leavers can be
signposted to assistance programmes
if appropriate.
Tailored - the service has been
developed to meet the unique needs
of the NHS, and each report is
customised to the requirements of
the Trust concerned. Outcomes are
therefore relevant to local challenges
and inform local strategic priorities.



DetailedEffectiveValue for money
Detailed - each interview captures in-
depth qualitative and quantitative leaver
data including reasons for leaving and 
what could have been done differently
to affect the outcome, providing Trusts
with valuable data and narrative to
inform future workforce strategy.

Effective - in a pilot study at Solent NHS
Trust 85% of leavers participated fully in
the Exit Interview Service, compared to
33% in the previous internal leaver
feedback process. 94% of leavers rated
the Exit Interview Service positively,
highlighting its independence and
Value for money - we work with your
team to fully understand your needs
and then build a custom questionnaire
for your organisation. Our process
optimises the number of leavers
participating in the service. This
combination ensures optimal ROI and
maximum potential impact on staff
retention and future workforce strategy.


Exit Interview Service brochure NHS SBS Exit Interview Service brochure [846KB]


To find out how our Exit Interview Service can support your organisation to achieve its Long Term Plan objectives, please contact us on:
02380 711 000 |