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Exit Interview Service

Image representing Exit Interview Service

Case Studies

The success story below shows how our NHS partners can overcome the day-to-day challenges they face in the back and middle office.

Solent NHS Trust

Exit Interview service reduces NHS employee turnov

Exit Interview Service IV

Independent feedback to increase staff retention and inform workforce strategy

Recruiting and retaining staff, and reducing bank and agency costs are key areas of focus in the Long Term Plan. Gaining a better understanding of why staff leave helps NHS organisations develop more effective employee retention strategies and provides invaluable data to inform workforce priorities.


The Exit Interview Service from NHS Shared Business Services is:

Objective - the service is delivered by independent HR professionals, enabling more open conversations than leavers often feel able to have with their manager or the Trust. So feedback is more honest and useful

Exit Interview Service VAnonymous - all data collected is anonymised prior to reporting, allowing leavers to be confident they cannot be identified, and thus be open in their responses. Trusts can also be confident that any underlying issues or concerns will be revealed, and leavers can be signposted to assistance programmes if appropriate

Tailored - the service has been developed to meet the unique needs of the NHS, and each report is customised to the requirements of the Trust concerned. Outcomes are therefore relevant to local challenges and inform local strategic priorities

Detailed - each interview captures in-depth qualitative and quantitative leaver data including reasons for leaving and what could have been done differently to affect the outcome, providing Trusts with valuable data and narrative to inform future workforce strategy

Effective - in a pilot study at Solent NHS Trust 85% of leavers participated fully in the Exit Interview Service, compared to 33% in the previous internal leaver feedback process. 94% of leavers rated the Exit Interview Service positively, highlighting its independence and anonymity

Value for money - we work with your team to fully understand your needs and then build a custom questionnaire for your organisation. Our process optimises the number of leavers participating in the service. This combination ensures optimal ROI and maximum potential impact on staff retention and future workforce strategy


Solent NHS Trust


"The NHS SBS independent exit interview process has enabled us to provide board level assurance that we are doing the right things.

The invaluable narrative has given us new, important insights but also validated much of what we already knew and the steps already taken."

Ceri Connor, Associate Director of People & Organisational Development at Solent NHS Trust



Talk to us... speak to our NHS Recruitment Services expert michael.tresise@nhs.net




NHS SBS Exit Interview Service brochure [846KB]

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