Employment Services

The NHS SBS Employment Services offering provides an end-to-end portfolio of solutions that helps NHS organisations meet industry targets and initiatives in recruiting, retaining and fully supporting the very best employees, so they can spend more time on providing outstanding levels of service and care to patients across the UK.

The market leader for payroll and pensions service in the NHS.
Trusted by more healthcare providers than any other organisation.
Our Payroll and HR services are successfully delivered to over 500,000 NHS employees across approximately 64 NHS organisations every month with 99.8% accuracy.

Interested in this service Questions about your Payroll

649,000

payslips issued to NHS employees each month

99.80%

payroll accuracy

£746m

paid via these payslips per month

260,000

pension records managed each year

Delivering end-to-end, hire-to-retire services

Payroll & HR

Our Payroll and HR services are successfully delivered to over 500,000 NHS employees across approximately 64 NHS organisations every month, ensuring they are paid accurately and on time.

Weekly Payroll

Our weekly payroll service offers greater flexibility and control over employees' finances

HR Administration

NHS Trusts are constantly required to undertake numerous manual, time-consuming actions in ESR to process new starters, contract terminations and contractual changes. Our HR Administration service streamlines HR and workforce processes by managing transactional tasks, where MSS i...

Workforce Consultancy & ESR Self-Service

Workforce Consultancy delivers productivity by providing in-depth analysis of HR existing processes and introduces modern, efficient ways of working and operational cost savings.

Pension Services

Our NHS Pension Scheme guidance and support delivers expertise and efficiencies to NHS organisations and their workforces that may not be available in-house.

Nest Pension Services

Our Nest NHS Pension Scheme guidance and support delivers expertise and efficiencies to NHS organisations and their workforces that may not be available in-house.

Selenity Expenses Administration Service

Selenity is a trusted expenses system that we can administer on behalf of NHS organisations to ensure all employee expenses are paid accurately and on time.

Registration Authority

Our service is quick and easy to implement and set-up and provides you with a full registration authority and Smartcardet management capability going forward.

Electronic Staff Records

Used by 99% of NHS organisations and holding data for over 1.8 million employees, the NHS Electronic Staff Record (ESR) provides an integrated HR and payroll system to support workforce planning and management.

ePay

Our modular, remote and highly secure solution is an easy to use payment method, reducing costs and improving efficiencies on expenses, salary claims and HR and absence.

My SBS Pay

Over 100,000 NHS employees have been enjoying the features and benefits of our free Payroll App, MySBSPay.

The Trusted NHS Partner

It is a shared, clear focus – to add real, and increasing value to our clients so that they in turn can transfer their investment and resource focus, enhancing employment processes from repetitive, transactional (and often paper based) work to transformational projects by driving down operational costs.

Market Leader

As the market leader of payroll and pensions services in the NHS our customers have peace of mind that they are receiving a reliable and established service with unrivalled size and scale

Trusted by healthcare providers

Being trusted by more healthcare providers than any other organisation gives our customers confidence they are receiving a trusted, tried and tested, best-in class service

Designed with the NHS for the NHS

As our on-demand payroll and pensions service has been created with and for the NHS, it is designed to drive greater value from your workforce

99.8% accuracy

Our robust and resilient services ensure NHS employees are paid accurately and on time

Technological investment

The continuous investment in our platforms and systems enables us to enhance the customer experience through digitisation, automation, and new workforce products and services.

Deliver against national objectives

Empower NHS trusts to efficiently meet key performance targets, ensuring optimal staffing levels, enhanced patient care and operational excellence.

Why Partner with us?

Created as a unique joint venture with the Department of Health and Social Care, our sole purpose is to deliver the most cost effective and highest quality shared services to the NHS. Our scale and scope are unparalleled.

Enquire today

As a trusted partner for the public sector for 20 years, find out how we can help improve your public services

Employment Services Case Studies

As the national shared services provider, we underpin national NHS strategy by providing new, best-practice regional shared service solutions, often partnering with NHS organisations on pathfinding projects to ensure optimal outcomes for the whole NHS.

Employment Services

Smartcard service sees Cambridgeshire staff smiling

For five years, Cambridgeshire Community Services and Cambridgeshire & Peterborough NHS Trusts have relied on NHS SBS's Registration Authority service to manage smartcards for their staff. It's a decision they've never regretted.

Employment Services

Innovative “anytime” payroll service increases staff satisfaction

NHS Shared Business Services reduces reliance on traditional monthly deadlines, enabling faster onboarding and pay changes, swift recovery of overpayments and hundreds of thousands of pounds in efficiency savings. Initially used by four NHS trusts within the North Central London ...

Employment Services

NHS SBS boosts manager self service

With more than 10,000 employees able to access the national NHS Electronic Staff Record (ESR) system, leaders at the Royal Free London NHS Foundation Trust (Royal Free London) recognised the potential for greater workforce efficiencies through better use of the platform - turning...

Query About Your Payroll / Pension

If your query relates to your pay or pension:

The quickest way to log and track your enquiry is to use our dedicated Employment Services portal at Self-Service Portal, using your Electronic Staff Record (ESR) email address
If you experience any difficulties registering for the self-service portal, please visit Self-Service Portal and click on ‘registration issue’
If you have not been an NHS employee for more than a month, or are unable to log on to the portal for any reason, please call us on 0303 123 1144. Lines are open Monday-Friday; 8am-6pm. On occasion your waiting time may be longer than we’d like, so to save time you can choose to leave a voicemail with your assignment (staff) number, contact details and a brief description of your query, and a case will be logged for you with the relevant team