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Workforce Consultancy & ESR Self-Service

Delivering valuable efficiencies throughout NHS workforces

Workforce Consultancy & ESR Self-Service

Our Workforce Consultancy delivers productivity by providing in-depth analysis of HR existing processes, focussing especially on those that are outdated, non-standard, and time-consuming or error-prone, and highlighting which can be replaced with more modern, efficient ways of working to bring about operational cost savings.

Our Workforce Consultancy can help in areas such as:

  • ESR implementation that removes multiple recording and paper
  • ESR Self-Service that improves staff retention, productivity and wellbeing
  • ESR configuration that delivers automated processing and control of data

Workforce Consultancy"CPFT used NHS SBS for the implementation of ESR Self-Service to provide expertise and guidance on the functionality of the system. The support they gave the Project Team has been paramount to its success. Their expertise, support and guidance has given the team the confidence to raise and escalate issues at the time and issues that arise could be actioned and dealt with quickly."

Alex O'Gorman
Workforce Development Manager
Cambridgeshire and Peterborough NHS Foundation Trust (CPFT)


Understanding your needs

ESR is used by almost every NHS organisation in the country, but the reality is that it is not being used to anywhere near its full potential.

The reason for this is that most NHS employers only use the HR and Payroll modules and ignore other functionality, such as...

  • Base Establishment Controls
  • Manager Self-Service (MSS)
  • Oracle Learning Management (OLM) and e-Learning
  • Career Management
  • Performance Management Plans

With digital technology playing an increasingly important role in ensuring a happy and efficient NHS workforce, existing solutions that are already available could help NHS organisations align with the NHS Operational Planning and Contacting Guidance for 2020/21 in driving digital priorities, such as interoperability, user experience and innovation - all part of an NHS commitment that 'digitally-enabled care will go mainstream across the NHS'.

Our team will show you how to optimise your workforce's time whether moving paper processes to online transactions, ESR Self-Service implementation, optimisation and training, or by completing a full move across to automation and robotics.

Process ReviewESR Self-Service Implementation
Process Review
Our experts provide a comprehensive
ESR review and data cleanse
ESR Self-Service Implementation
Our change management and implementation process
takes weeks and uses the full Prince 2 methodology


ESR Module ConfigurationFlexible and Blended Training
ESR Module Configuration
We provide detaled analysis and
configuration on each of the ESR modules
Flexible and Blended Training
Our training module services include personalised
training and support


Workforce Consultancy

Workforce Consultancy Brochure (PDF) [3MB](opens new window)


Why NHS Shared Business Services (NHS SBS) is the perfect collaborative partner for you...

NHS SBS has so far helped over 134 NHS providers streamline ESR, partnering with some of the largest forward-thinking organisations to release valuable workforce efficiencies and operational costs.

Unrivalled ExpertiseUnrivalled Expertise

Our team - some of which were involved in the original rollout of ESR - have unmatched experience in migrating data from HR and payroll platforms and implementing Manager Self-Service efficiently and effectively.

Scope and ScalabilityScope and Scalability

Our scope, scalability and subject matter expertise makes us perfect partners to review, suggest, implement and train your workforce on how to get the most out of ESR Self-Service and unlocking additional benefits.

Value for Money and Quality AssuranceValue for Money and Quality Assurance

Our experience and expertise means we understand the NHS landscape and are aligned to NHS strategies to reduce risk and minimise investment burden. We also share a common goal in that we aim to improve quality and efficiency.


Talk to us... contact our friendly team New Business Enquiry Form


ePay brochure


Find out more how our module, highly secure and easy to use e-payment platform ePay can reduce your costs and improve efficiencies on absence, expenses, salary claims and HR forms...

See more ePay


Sean Hopkins

Sean Hopkins is Head of Programmes and Technology for Employment Services at NHS Shared Business Services (NHS SBS). Having been on the original team for the national implementation of ESR (Electronic Staff Record), Sean and his specialist team now help NHS organisations to maximise the potential of this existing technology and find transformational workforce efficiencies.

View Sean's LinkedIn page


WebinarWatch our free, non-obligation, pre-recorded webinar on Manager Self-Service to find out more about how ESR Self-Service can benefit your organisation.

Click here to watch the video