Quality Checking: What checks are done to ensure the quality of work?

Quality checking is completed as standard and reviewed on a regular basis. VAT Returns undergo three reviews:

• Journals have a three-point audit (upload, approve, post) by separate team members and is tracked.
• Numerous main high-level processes are audited and tracked via a Senior Final Check
• A high value check is completed by senior / experienced team members that highlight areas of excellence and opportunities for improvement that are fed back to the training team.