Quality Checking: What checks are done to ensure the quality of work?
Quality checking is completed as standard and reviewed on a regular basis. VAT Returns undergo three reviews:
- Journals have a three-point audit (upload, approve, post) by separate team members and is tracked.
- Numerous main high-level processes are audited and tracked via a Senior Final Check
- A high value check is completed by senior / experienced team members that highlight areas of excellence and opportunities for improvement that are fed back to the training team.