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Contacts: Who do clients go to with queries?

Debt and AR contacts

General contact: SBS-B.Collections@nhs.net

Escalations to Team Leaders initially, then Operations Manager if required.

Sophie.Kelly13@nhs.net - Commercial Debtor queries
Kristin.Couldry@nhs.net - NHS Debtor queries
Hannah.McClennan@nhs.net - Non NHS Debtor queries
Gary.Redman@nhs.net - Accounts Receivable queries
Nick.Best@nhs.net - Operations Manager

Receipting Contacts

General contact: SBS-W.ReceiptingEnquiries@nhs.net

Escalations to Training and Operational Support Lead initially then the Operations Manager if required.

Heidi.rushworth@nhs.net - Training and Operational Support Lead
Michelle.Fawcett3@nhs.net - Training and Operational Support Lead
Sharon.McQuinn@nhs.net - Operational Manager

Cash Management Contacts

General contact: sbs-w.cashmail@nhs.net

Escalations to Training and Operational Support Lead initially, then the Team Leader and then the Operations Manager if required.

Karen.Jones43@nhs.net- Training and Operational Support Lead initially
LouisePrice1@nhs.net - Team Leader O2C Cash Management
Sharon.McQuinn@nhs.net - Operational Manger