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Training: What are the estimated timeframes around completed training new starters/details of how the training works etc.

New starter training is ongoing.

All training is undertaken by dedicated Training & Operational Support Leads (TOSL), who train and develop the new starters.

Prior to engaging with Clients and Debtors, new starters undergo two weeks of training. Their progress is then monitored, and support provided by colleagues and TOSL and feedback and appropriate action taken.