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What happens when you ring the CSC?

  • All calls are recorded for training purposes and details are logged on our query management system, which will generate a unique call reference and can be used for any follow up contact.
  • CSC will advise the status of an invoice, including any reasons for it being held (if advised by the client).
  • If your query cannot be resolved at the point of contact it will be assigned to the relevant team/ client for resolution.