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I have been told my invoice(s) is approved, why have I not been paid?

Any of the following may apply:

  • The invoice has been approved verbally, but not on the system.
  • A further hold has been applied to the invoice following approval.
  • Client instructs NHS SBS not to pay invoices via cheque over a certain amount. This amount may vary from client to client. The payment will be delayed until bank details have been received and updated.