I have been told my invoice(s) is approved, why have I not been paid?
Any of the following may apply:
- The invoice has been approved verbally, but not on the system.
- A further hold has been applied to the invoice following approval
- Client instructs NHS SBS not to pay invoices via cheque over a certain amount. This amount may vary from client to client. The payment will be delayed until bank details have been received and updated.