I have had my claim form or voucher returned, what do I need to do?
Claim forms and vouchers are not legal invoices (usually containing personal identifiable data) and do not conform to standard invoicing practice, therefore they need to be sent directly to the client organisation. Clients will then submit these to NHS SBS in an appropriate format to avoid delays in payment.
Requests that do not conform to standard invoicing practice will be returned unpaid. Please click here for the Good Invoicing Practice, where our standard invoice templates can be downloaded (Word or Excel format).