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  1. Self Service Portal
  2. Client System Login
  3. Frameworks

Contacting Client Service Centre (CSC)

Click on the individual question for the answer to your query.

With the exception of disputes, CSC provides a single point of contact for both suppliers and clients, reducing the need for you to chase individuals and different departments.
Contact CSC for all Accounts Payable related queries on 0303 123 1177 or email SBS-W.Payables@nhs.net. CSC is open 9:00am-17:00pm Monday to Friday excluding public holidays.


Any queries concerning the information on an order received should be raised with the local Procurement department.

 

If an invoice is in dispute or a credit note is required the client will contact suppliers direct to resolve and agree actions required.

Information about contacting the Client Service Centre at NHS Shared Business Services.
Details of the information required when contacting the Client Service Centre at NHS SBS.
Contacting the Client Service Centre at NHS SBS for large volumes of invoices.

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