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  2. Client System Login
  3. Frameworks

Returned invoices

What do I need to do if my invoice has been returned?

The reason for a returned invoice will be stated on an accompanying letter advising of the remedial action required. Please rectify the issue and resubmit your invoice through the normal channel. To confirm the correct details see the 'Good Invoice Practice'.

One of the most common reasons for returned invoices is missing/ incorrect details within the billing address.

If you have had an invoice returned and require further information or advice, please contact our Client Service Centre on 0303 123 1177 quoting the call reference number on the letter. We will be pleased to offer support and guidance.


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I have had my claim form or voucher returned, what do I need to do?

Claim forms and vouchers are not legal invoices (usually containing personal identifiable data) and do not conform to standard invoicing practice, therefore they need to be sent directly to the client organisation. Clients will then submit these to NHS SBS in an appropriate format to avoid delays in payment.

Requests that do not conform to standard invoicing practice will be returned unpaid. Please visit the 'Good Invoicing Practice', where our standard invoice templates can be downloaded.

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