Supplier FAQs


For FAQs and information about our e-Invoicing pilot click here

For any queries relating to ISFE please click here


Submitting invoices


Client organisation details


Returned invoices


Opticians
Vouchers or information containing Personal Identifiable Data (PID) must be forwarded directly to the client organisation and not to NHS SBS. Invoices should be forwarded to NHS SBS.

Supplier account set up/amendment


Which is the quickest and most secure method of payment?
The quickest and most secure method of payment is BACS (electronic transfer); if you are currently being paid by cheque and trading with CCGs, CSUs or NHS England then your bank details must be submitted by the client on a P2P form to our supplier maintenance team. If trading with any other organisation please ensure that your details are submitted on headed paper to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please clearly state your bank details and an email address for remittances.


Payment of invoices


Chasing the client organisations


Contacting Client Service Centre (CSC)

With the exception of disputes, CSC provides a single point of contact for both suppliers and clients, reducing the need for you to chase individuals and different departments.
Contact CSC for all Accounts Payable related queries on 0303 123 1177 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it . CSC is open 9:00am-17:00pm Monday to Friday excluding public holidays.
Any queries concerning the information on an order received should be raised with the local Procurement department.

If an invoice is in dispute or a credit note is required the client will contact suppliers direct to resolve and agree actions required.



 

Contact Us

T:   0303 123 1177
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