Framework Agreement Description
This framework provides a compliant route to market to access communication and appointment reminder technology to support with minimising the number of missed patient appointments. Please see below for further details about the framework including the benefits of using this NHS SBS framework.
Framework Agreement Information
When does it start?
1st September 2017 to 31st August 2021
Who can take advantage?
NHS and Public Sector organisations, especially local authorities
About this Framework Agreement
Lot 1 - SMS Managed Service
This method is the most common due to the increasing use
of text messages - especially with younger people, who are
most likely to forget about appointments.
Lot 2 - Managed Email Solutions
This method is intended for personal computers and hand
held devices such as smart phones. This service has all the
functionality of the text message service while having none
of the character limits.
Lot 3 - Interactive Voice Response (IVR) System
This method uses secure IVR messaging via mobile and
Lot 4 - Agent Calls
This method uses decentralised remote agents to make
outgoing calls only. This may include short term call offs and
the use of temporary agents to cover fluctuations in demand.
Lot 5 - Hybrid Mail
This method allows for mail to be sent from an on or off site
location to be printed and sent using digital data.
Lot 6 - Internet Communication
This method allows for communication through online
services such as smartphone applications.
Benefits of using this agreement
• BESPOKE SERVICE
Organisations can specify their exact needs and
tailor services to get best value and 'fit'.
• BUNDLED SERVICE EFFICIENCY
Opportunity to bundle service areas together to deliver
efficiency and enhance savings.
• CONTRACT MANAGEMENT
Supplier performance, customer satisfaction and spend
against this contract are monitored on an ongoing basis by
• COST AVOIDENCE
No need to run complex procurements in-house.
Opportunity to access innovative solutions and products
through suppliers known for technological advancements.
• MINI COMPETITION
Opportunity to meet the bespoke requirements of each
organisation and drive down pricing.
• PRE-EMPLOYMENT CHECKS
Are undertaken to verify interpreter qualifications, language
ability, employment references and basic/enhanced DBS checks.
• SUPPLIER SPECIALISATION
LOTS broken down into separate areas to increase
specialities of the suppliers.
Framework Agreements & Support
Framework Agreements & Support
Supplier Details and Lots
| Lot 1|| SMS|| Healthcare Communications UK Ltd, Netcall Telecom Ltd,|
OpenMarket, Soft Option Technologies, SRCL, Storacall Technology
Ltd (ta X-on), Textlocal, Wirefast Limited
| Lot 2|| Email|| DrDoctor, Healthcare Communications UK Ltd, Netcall Telecom Ltd,|
OpenMarket, SRCL, Synertec Limited
| Lot 3|| IVR|| Healthcare Communications UK Ltd, OpenMarket, Netcall Telecom|
Ltd, SRCL, Storacall Technology Ltd (ta X-on)
| Lot 4|| Agent Calls|| Healthcare Communications UK Ltd, SRCL, Stellar Europe LLC|
| Lot 5|| Hybrid Mail|| CFH Docmail Ltd, Healthcare Communications UK Ltd, MBA Group|
Limited, Royal Mail Group, Paragon Customer Communications,
SRCL, Swiss Post Solutions LTD, Synertec Limited
| Lot 6|| Internet Communication|| Healthcare Communications UK Ltd, Netcall Telecom Ltd,|
OpenMarket, Soft Option Technologies, SRCL
You might also be interested to find out more about our other similar frameworks:
Technology Enabled Care Services
For more framework agreements see our