Interpretation and Translation Services

Framework Agreement Description

Framework to provide a variety of Interpretation & Translation Services including Face to Face (Spoken Language), British Sign Language (BSL), Telephone Interpretation, Document Translation, Video Interpretation and a One Stop Shop.

Framework Agreement Information

Interpretation and Translation Services [228KB]

When does it start?
1 November 2016 until 31 October 2020

Who can take advantage?
Any public sector organisation (including none NHS)

What does it cover?
The NHS SBS Interpretation and Translation Services Framework covers all of your service
needs. The Service Level Agreement (SLA) is flexible enough to be amended to reflect local demand, fill rates and travel cost considerations.
• Lot 1 Face to Face (spoken language)
• Lot 2 British Sign Language (BSL)
• Lot 3 Telephone Interpreting
• Lot 4 Document Translation
• Lot 5 One Stop Shop

Why should I use it?
• QUALITY ASSURANCE
- We ensure annual supplier audits are conducted, giving you confidence that interpreters are fully compliant with the specification.
- Pre-employment checks conducted to verify interpreter qualifications, language ability, employment references and basic/enhanced DBS checks.
• COMPETITIVE PRICING
- Competitive regional pricing for Lot 1 face-to-face and Lot 2 British sign language. Eight regions covering England to enable local pricing and providers.
- Discounts available based on committed spend/volume via a mini-competition.
• CHOICE
- The framework offers a range of suppliers providing you with lots of choice.
- Offers the option to Direct Award OR run a Mini Competition processes to select your preferred supplier(s).
• EU COMPLIANT
- No need for you to repeat the procurement process; simply appoint a supplier through this framework and sign a Service Level Agreement (SLA).

Interpretation & Translation Services
The framework was developed with stakeholders from Central Manchester University Hospitals NHS Foundation Trust, Salford Royal NHS Foundation Trust, The Christie Hospital NHS Foundation Trust, Greater Manchester West Mental Health NHS Foundation Trust, Salford City Council, Bolton NHS Foundation Trust, Bridgewater Community Healthcare NHS Foundation Trust University Hospital of South Manchester NHS Foundation Trust, supporting development of the specification and evaluation.

Framework Agreements & Support Framework Agreements & Support

Supplier Details

Supplier	Service Details
AA Global Language Services Ltd	Face-to-Face
Capita Group Plc	Face-to-Face, Telephone, One Stop Shop
DA Languages	Face-to-Face
Global Translation Services Ltd	Document
Interpreting Translation Line (ITL)	British Sign Language, Telephone
Language Empire	Face-to-Face, British Sign Language
Language Line Services	Face-to-Face, British Sign Language, Telephone, One Stop Shop
ONCALL Interpreters Ltd	Face-to-Face
Papillon Translation Ltd	Document
Silent Sounds Communications Ltd	British Sign Language
Stockport Council	Face-to-Face
The Big Word	Face-to-Face, Telephone
The Language Shop	Face-to-Face, British Sign Language

Framework Contact Info Telephone

E: NSBS.contractenquiries@nhs.net

For more framework agreements see our Framework Agreements Portfolio [292KB]