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Interpretation and Translation Services

Framework Agreement Description

The Interpretation and Translation Services Framework provides a variety of interpretation and translation services, including face to face (spoken language), British sign language (BSL), telephone interpretation, document translation, and video interpretation.


Framework Agreement Information

Interpretation and Translation Services [228KB]

Interpretation and Translation Services

When does it start?
01 November 2016 until 31 October 2020

Who can take advantage?
Any Public Sector Organisation (including none NHS)


What does it cover?
The NHS SBS Interpretation and Translation Services Framework covers all of your service
needs. The Service Level Agreement (SLA) is flexible enough to be amended to reflect local demand, fill rates and travel cost considerations.
• Lot 1 Face to Face (spoken language)
• Lot 2 British Sign Language (BSL)
• Lot 3 Telephone Interpreting
• Lot 4 Document Translation
• Lot 5 One Stop Shop

Why should I use it?
- We ensure annual supplier audits are conducted, giving you confidence that interpreters are fully compliant with the specification.
- Pre-employment checks conducted to verify interpreter qualifications, language ability, employment references and basic/enhanced DBS checks.
- Competitive regional pricing for lot 1 face-to-face and lot 2 British sign language. Eight regions covering England to enable local pricing and providers.
- Discounts available based on committed spend/volume via a mini-competition.
- The framework offers a range of suppliers providing you with lots of choice.
- Offers the option to direct award or run a mini competition processes to select your preferred supplier(s).
- No need for you to repeat the procurement process; simply appoint a supplier through this framework and sign a Service Level Agreement (SLA).


Interpretation & Translation Services
The framework was developed with stakeholders from Central Manchester University Hospitals NHS Foundation Trust, Salford Royal NHS Foundation Trust, The Christie Hospital NHS Foundation Trust, Greater Manchester West Mental Health NHS Foundation Trust, Salford City Council, Bolton NHS Foundation Trust, Bridgewater Community Healthcare NHS Foundation Trust University Hospital of South Manchester NHS Foundation Trust, supporting development of the specification and evaluation.


Framework Agreements & Support Framework Agreements & Support

Supplier Details


Service Details

 AA Global Language Services Ltd Face-to-Face
 Capita Group Plc Face-to-Face, Telephone, One Stop Shop
 DA Languages Face-to-Face
 Global Translation Services Ltd Document
 Interpreting Translation Line (ITL) British Sign Language, Telephone
 Language Empire Face-to-Face, British Sign Language
 Language Line Services Face-to-Face, British Sign Language, Telephone, One Stop Shop
 ONCALL Interpreters Ltd Face-to-Face
 Papillon Translation Ltd Document
 Silent Sounds Communications Ltd British Sign Language
 Stockport Council Face-to-Face
 The Big Word Face-to-Face, Telephone
 The Language Shop Face-to-Face, British Sign Language


Framework Contact Info Telephone

E: NSBS.contractenquiries@nhs.net

For more framework agreements see our  Framework Agreements Portfolio [402KB]

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