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Insight Diagnostic

An independent evaluation of your organisation's corporate services, delivering a platform-agnostic roadmap of short, medium and long-term recommendations to support collaboration, best practice and best value.

Diagnostic Insight

The move to Integrated Care Systems gives the NHS a once in a generation opportunity to streamline, standardise and level up systems and processes across its corporate functions, enabling them to better support the delivery of the national health agenda and deliver greater value for the NHS and for patients.

The latest NHSE&I guidance requires organisations to undertake a diagnostic process to establish the scale of this opportunity, and to develop an at-pace implementation plan. The process should baseline and benchmark organisations - individually and as Integrated Care Systems - against best practice to:

  • support collaboration and integration within the ICS
  • identify improvement and efficiency opportunities
  • ensure compliance with national requirements

NHS Shared Business Services' Insight Diagnostic service has been developed with the support of three pathfinder Integrated Care Systems, including Norfolk & Waveney (read more about our partnership here) and is validated by NHSE&I. It offers an independent evaluation of organisations' corporate services via a programme of stakeholder engagement workshops, underpinned by data analytics.

Already proven effective across multiple ICSs, it delivers a platform-agnostic organisational roadmap of short, medium and long-term priorities to drive ICS collaboration, best practice and best value.

The service identifies the current baseline, evidencing what is working well and where the greatest improvement opportunities lie across:

  • the organisation
  • its people
  • its processes
  • its technology
  • its governance

The use of recognised national benchmarks ensures consistency and comparison against best practice, and helps identify unwanted variation between organisations.

  • Commercial Continuous Improvement Assessment Framework

Commercial Continuous Improvement Assessment Framework

  • Future Focused Finance

Future Focused Finance

Created almost two decades ago as a unique joint venture with the Department of Health and Social Care, our sole purpose is to deliver the most cost effective and highest quality corporate services to the NHS. The Insight Diagnostic service is uniquely enabled by our unrivalled experience and expertise, and our alignment to the national agenda.


Contact us to find out how we can support your ICS Contact us to find out how we can support your ICS