NHS Pensions mid-year data league tables highlighted over 100 organisations in the red with high numbers of errors held within Pensions Online.

If you featured in the red half of the table we can help you quickly and seamlessly cleanse your data and eliminate those errors.

  • Improved accessibility – increased volume of staff with access to total reward statements
  • Optimised data management  – improved handling of future data errors
  • Enhanced outcomes – increased success rate with year end update
  • Boosted time efficiencies – reduced time spent record cleansing future documentation

Our experienced pensions team can assist you with a full data cleanse of Pensions Online quickly and effortlessly. 

Get in touch now to discuss your requirements and receive your free quotation

pension errors NHS
Over a year, our experienced and dedicated Pensions team have


pension records administered


submitted retirement applications


pension refunds processed


pension benefit statements issued

From Transactional to Transformational

NHS SBS continues to add real and increasing value to its workforce solutions so that its clients can transfer their investment and resource focus from repetitive, transactional work to transformational projects and frontline patient care. This eliminates paper-based processes and tasks.

Our service takes over the employer organisation’s responsibility for implementing the NHS pension scheme for its employees. We provide an end-to-end pensions service, with all associated employee support. Partnering with us means that NHS organisations don’t need to recruit, train and retain pension expertise in house.

End to End Solution

Our end-to-end solution means that NHS organisations don’t need to recruit, train, retain and pay for in-house expertise, delivering time and cost efficiencies.

Unrivalled Experience

Our pensions team’s experience gives them unrivalled understanding of the NHS pension scheme, and the needs of NHS employees

Drive Best Practice

Our scale is unequalled by other providers, which drives best practice, efficiencies and effectiveness through the end-to end service


We are ISAE3402 and ISO9001 accredited, giving NHS organisations the reassurance of a high quality, controlled, accurate service.

Supporting Collaboration

We are ideally placed to support Integrated Care Systems (ICSs), building on our experience and expertise of delivering a shared service approach.

Efficient Support

Answer and resolve queries from your workforce effectively and efficiently.

Retirement Senior Couple Lifestyle Living Concept

“In my experience, employees do not think anywhere near enough about the whole retirement process or indeed how they are going to manage on the funds they will have, so the support NHS SBS’s Pension Service produces really adds value.”

Lee Adams
Royal National Orthopaedic Hospital NHS Trust

Our Pension Service Covers

Our team of subject matter experts will work with ESR and Pensions Online, as well as the contact points within your HR, Payroll and Finance teams to answer and resolve queries from your workforce effectively and efficiently.

Our support goes beyond the standard and includes a full end-to-end bespoke service, depending on our clients’ requirements. We also provide pre-retirement presentations, surgeries, webinars and one-to-one support to employees in preparing for retirement.

  • Greenbury Project support
  • Pension estimates
  • Pension refunds
  • Pensions on divorce
  • Additional Pension AVC
  • Data cleansing via Pensions Online
  • Regular NHS Pension Scheme communication
  • Retirement process
  • Death in Service process
  • Redundancy estimates
  • Issuing Transfer In paperwork
  • Protection of Pensionable Pay
  • Career break
  • Ill Health Retirement (including serious ill health)

Why Partner with us?

We add value through the development and implementation of high-quality, cost effective corporate services, providing a level of innovation and efficiency which would be impossible for an organisation to deliver in isolation.

Enquire today

Employment Services Case Studies

The success stories below show how our NHS partners can overcome the day-to-day challenges they face in the back and middle office.

As a trusted partner for the public sector for 20 years, find out how we can help improve your public services

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More Employment Service Solutions

The NHS SBS Employment Services offering provides an end-to-end portfolio of solutions that helps NHS organisations meet industry targets and initiatives in recruiting, retaining and fully supporting the very best employees, so they can spend more time on providing outstanding levels of service and care to patients across the UK.