How Covid-19 changed the NHS payroll function forever

Had someone said to me pre-pandemic that everyone should work from home, I would have been sceptical about whether certain systems and processes would work. It wouldn’t have been something you would have thought to be easy.

However, it is just over two years since we had to switch our vast NHS payroll operation to fully remote working during the pandemic which has made home – and now hybrid working – the new normal.

At its height, the NHS SBS Employment Services team transitioned its vast payroll operation to fully remote working in just two weeks, ensuring all payrolls continued to be delivered successfully to 400,000 NHS workers across 70 different organisations.

While successfully transitioning NHS SBS teams to remote working was a significant accomplishment, one of the organisation’s greatest successes was going above and beyond to meet the high payroll demands of the NHS.

The MySBSPay payroll app, for instance, enables NHS employees to access pay information or raise a query without having to call a service desk.

At the same time – as part of our ongoing digital expansion – we introduced new functionality and developed innovative technology solutions to cope with the demand and help NHS organisations overcome significant workforce challenges.

We continued to develop our Exit Interview service and pioneering Workforce Analytics solution, both designed to help the NHS overcome one of its most pressing challenges – employee retention.

Find out more about how NHS SBS is transforming the NHS payroll function providing an end-to-end digital solution – from payments to pensions, recruitment to retention.

Read the full article published in Professionalthe Chartered Institute of Payroll Professionals magazine.