NHS Shared Business Services recognised as one of the UK’s best workplaces

NHS Shared Business Services (NHS SBS) has been formally recognised as one of the UK’s best workplaces in the 2021 rankings published today by Great Place to Work®.

Despite an incredibly challenging year supporting the NHS as it battled the Covid pandemic, employees reported an award-winning culture, including record levels of trust, pride and camaraderie.

The organisation – which provides essential corporate services for around two-thirds of the country’s NHS trusts and commissioners – is one of only 51 large organisations nationwide to receive the accolade, which is based on employee feedback via the Great Place to Work® survey, plus a culture audit to evaluate HR and leadership practices, policies and culture.

The Great Place to Work® survey found:

  • The organisation’s Trust Index® score rose by six percentage points to 70%
  • Over three-quarters of employees are proud to work at NHS SBS and feel people are willing to give extra to get the job done.
  • Employees feel that culture, corporate and social responsibility, empowerment & accountability and wellbeing are particular strengths.

Erika Bannerman, Managing Director of NHS Shared Business Services said:

“Best Workplaces is regarded as the gold standard of employer awards; the only one to measure both the employee experience via the Great Place to Work survey, and the organisation’s workplace culture via a culture audit.

“These past 12 months have been exceptionally challenging for all NHS organisations, so it’s a credit to our teams that we made it into the Best Workplaces listing for the first time. This isn’t about the badge, though – this is a public acknowledgement of the importance of our employees, and a pledge to continue to work as a team to identify the things that really make a difference to foster an inclusive and healthy workplace culture.”

One employee, Business Intelligence Developer, Robert Borczyk, said:

“I’ve had the opportunity to take part in our Talent Development Programme, which meant taking a step back from my day-to-day activities to work with colleagues from across the business on a project to solve a specific business challenge. The organisation is also committed to helping employees with career progression – providing the necessary support and training packages. One of the main areas of focus recently has been on wellbeing, letting us all know that it’s ok to take a break from work and providing additional support if we need it. The provision of a flexible working enables me to do the school run every day, which is really important to me.”