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£10 million investment revolutionising NHS business services

Our £10 million investment to transform back office functions in the health service continues to bring benefits to our clients through new technology and innovations, which are leading to greater cost savings and more modern ways of working.

The major investment - known as the 'Future Services Programme' - began last year with a landmark review of the services we provide.

Working closely with NHS organisations across the country, our aim was to better respond to the increasing challenges faced by our clients, by identifying opportunities for current service enhancements and providing a commitment to invest in new digital business solutions for the future.

By developing new and existing services, we are helping to support the delivery of national policy, such as Sustainability and Transformation Plans (STPs), as well as enabling clients to meet NHS Improvement spending targets and the efficiency savings highlighted by Lord Carter.

Twelve key service upgrades were identified to provide immediate value to NHS clients during phase one of the programme, and with many of these now implemented and benefiting clients, phase two is focused on the further development of innovative technologies like robotics and e-commerce.

David Morris, Managing Director at NHS SBS, said:

"Modernising the back office to ensure the NHS gets best value from the way it spends its finances must happen to alleviate rising costs resulting from increased frontline pressures, something emphasised most recently by STPs. Exploiting national economies of scale is more important than ever, but shared services must be about more than off-the-shelf outsourcing.

"For the last 12 months, our Future Services Programme has been focused on actively listening to our partner NHS organisations, finding new ways to work to make their lives easier, whilst designing future services around their needs. The investment we are making into emerging technologies is on behalf of the entire health service, directly supporting transformation and helping to shape how the NHS can get more from its spending."

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