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Future Services Programme update

Throughout the year we have been updating you on the progress of our Service Transformation Programme which is looking at how we stabilise and improve our current service delivery to you, whilst looking to the future with new service and technology developments. Following feedback from our clients we have decided to rename this programme to our Future Services Programme, to avoid the growing confusion between NHS England's programme of work for Sustainability and Transformation Plans and our own programme, which both use the STP abbreviation.

The Future Services Programme is the largest single investment we have ever made and over the next 3-4 years over £10m will be invested in improving our existing services, tools and processes as well as introducing innovative new services in the future. As you will read in the update below, we are already making great progress and are currently working with 27 clients who are actively supporting us in pilot programmes across each of the 16 work streams.

As FSP progresses, we will be updating you further on each of the workstreams through our client communications programme, but here are some of the most recent successes of the programme and planned activities for September

  • Supplier data management - the pilot for the first phase of this worksteam will take place during September. Supplier records for seven Provider clients will be cleansed of unused records and invalid data. Following checks on this piece of work we will be carrying out the file cleanse for our remaining Provider clients and then move on to the data for our Commissioning clients. Full details on this work and timescales will be issued in our client communications programme.

  • VAT automation - after a successful pilot programme in August, this is being rolled out to further 25 clients during September, providing a new more advanced VAT system which not only supports the additional checks needed to align with the updated HMRC guidance, but also completely redesigns and improves the way VAT Returns are produced. Comments during the pilot included "the usability of the workbook is very user friendly" and that "the whole workbook all looks very good and usable". This workstream is on track to be rolled out to all clients by the end of October.

  • GS1/PEPPOL- after a successful programme of work with our demonstrator site, NHS SBS is now compliant with GS1 standards. With our demonstrator site, we have been able to deliver GS1 release 1 functionality and transactions are now successfully being executed in the system. Our systems now comply with the NHS eProcurement Strategy for GS1, which requires the processing of three GS1 core enablers (fields to hold GTIN, GLN (Trust Location) and GLN (Supplier Location)). This workstream will now look how we can make this solution available to other NHS organisations so we are ready to support our clients in their implementations. Work is also progressing to develop our PEPPOL solution.

  • Income and receipting - a new service to provide our clients with a facility for 24/7 payment options; online and automated payment possibilities, chip and pin integration and receipt printing options. We are currently finalising over 1,000 user stories which will inform our requirements and scope and we plan to complete testing and piloting with five clients later in the year.

  • MI - working with our clients we have identified 21 areas of work that will improve the accuracy of dashboards and reports from BI. More detail on this will shortly be issued through client communications but we have already completed programmes of work to improve the performance of the daily sub ledger report and the vacation rules report, to add an active rule prompt. New releases on the sub ledger detail report, better payment practice code report ad AP debt balance report are also imminent.

  • Chart of Accounts - on track to be rolled out to our Provider clients in October, this workstream is in pilot with three clients and will enable users to create custom hierarchies and individual reports in BI, removing the need to use a number of different sources, such as excel, to produce reports.

There are many other FSP workstreams in progress to develop our systems further including; eInvoicing, Scanning, Process Automation, Mobile functionality and AR integration and we will continue to provide you with further information on these and the above projects in our client communications.

If your organisation would like to be involved in any of the pilot projects, please contact us at SBS-W.corporatemarketing@nhs.net or if you would like any further information on the Future Services Programme.

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