The robots are coming!
Whilst our new automated processes in Orders to Cash accounts receivable (O2C AR) services won't win any special effects awards at the Oscars, Penny (Payment Methods & Adjustment) and Suzie (Sales Person/Cost Centre Setup & Adjustment) represent a significant step forward in our desire to streamline processes as much as possible. Automated processes not only generate efficiency savings; they also allow people to focus on the tasks which people do best, allowing more innovation and responsiveness to our clients' needs.
Hot on the heels of Penny and Suzie come several more automated processes, all of which are in pre- go-live testing:
A2R Release 12 (Oracle) Chart of Accounts Phase 1 - "Charlie"
O2C Receivable Activities Setup & Adjustment - "Robbie"
O2C Receivable Item Setup & Adjustment - "Iris"
Recognition of our work in robotic process automation came last month, when Paul James, RPA lead at NHS SBS spoke at the Global Sourcing Association Annual Summit, discussing automation and the impact on the outsourcing industry.