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NHS SBS launches innovative payroll app to benefit NHS employees

MySBSPay designed and developed with staff at world-leading NHS hospitals

Image representing NHS SBS launches innovative payroll app to benefit NHS employees

MySBSPay Icon A new app that allows NHS employees to view their payslips on any mobile device and answers pay-related queries via chatbot technology has been launched by NHS Shared Business Services (NHS SBS).

Built and tested in partnership with staff at two of the country's best-performing NHS hospital trusts, MySBSPay provides around 400,000 employees - working at around 100 organisations (including provider trusts, CCGs and arm's length bodies) that use the NHS SBS payroll service - with secure access to their payslips and P60s at anytime and anywhere.

The pioneering app was designed with input from staff at Chelsea and Westminster Hospital NHS Foundation Trust and The Royal Marsden NHS Foundation Trust, to ensure it meets the needs and demands of a modern NHS workforce.

MySBSPay is free to download for the individual NHS employee and comes at no extra cost to the NHS organisations that use NHS SBS's payroll service.

It includes easy access to current and previous payslips and P60s, pay-related support (via chatbot, FAQs and Service Desk operatives) and a countdown to the employee's next pay day.  A wide range of NHS staff discounts and exclusive offers will also be available on the app, whilst future updates will lead to increasingly sophisticated chatbot functionality and a range of other exciting developments.   

The aim is to give NHS employees their payment information in a way that is convenient and easy to understand - minimising the need for pay-related queries and clarifications. The result will be a greater number of work hours being available for more valuable activity, such as providing patient care, and less time spent on admin tasks outside of work.  

Similarly, for HR departments and NHS payroll teams, by reducing the number of common payslip queries, MySBSPay ensures that resource can be better spent on more complex payroll matters.

Stephen Aynsley-Smith, Deputy Director of Finance at Chelsea and Westminster Hospital NHS Foundation Trust, said:

"The Trust took part in a pilot of the new app and our volunteers really engaged in the process so a big thank you to them.  The feedback on the app has been really positive and it should allow staff to view their pay details (including payslips and P60s) in a more accessible and understandable format.

"The app itself is innovative yet simple to use and should minimise the need for pay-related queries and clarifications. The ability to look on an app reflects how people want to view their information and further developments will only enhance users experience."

David Morris, Managing Director of NHS Shared Business Services, said:

"We are very proud of the fact that MySBSPayhas been developed in direct response to feedback from the NHS employees we pay. They asked for a more accessible way to see and understand their payslip, so we've worked with a wide range of NHS professionals - at some of our best-known hospitals - to design an app that suits a modern working life in the NHS.

"MySBSPayis the first mobile app we've built in-house and it reflects our ongoing commitment to invest in new digital technologies on behalf of the NHS, which deliver a better quality and more efficient back office.

"From a national perspective, the app supports the principles of harnessing new technology and improving productivity - key elements of the NHS Five Year Forward View."

The MySBSPay app is available now for download from Google Play and the Apple App Store.

NHS employees can check their local intranet, or with a line manager, to confirm that their organisation's payroll is managed by NHS SBS.

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