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Personal Assistants (PAs) FAQs

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PHBChoices icon

 

When will the PHBChoices e-marketplace no longer be available?

PHBChoices will no longer be available from midnight Sunday 31 May. From Monday 1 June, if you visit www.PHBChoices.co.uk you will be redirected to the PHBChoices redirect page on the NHS SBS corporate website.

 

Can we still access our PHBChoices portal now?

Yes. You can access your account within PHBChoices up until 17:00hrs Friday 29 May 2020.

 

Can we still submit timesheets for last week on PHBChoices?

Yes. You will need to make sure that any timesheets are submitted to your PHB Holder so that your PHB Holder can review and approve.

 

What happens to the timesheets we have already submitted?

If you have already submitted your timesheets then your PHB Holder can review and approve these timesheets.

 

What happens to the timesheets if they are not approved by my PHB Holder before 17:00hrs Friday 29 May 2020?

If you have submitted your timesheets but your PHB Holder has not approved them then you will need to re-submit them on Monday 1 June for approval using the new process and the NHS SBS Support team.

 

What happens to the timesheets if they are not downloaded by our Payroll Provider before 17:00hrs Friday 29 May 2020?

If you have submitted your timesheets but your Payroll Provider has not downloaded them then you will need to re-submit them on Monday 1 June for approval using the new process and the NHS SBS Support team.

 

How do we submit timesheets for this week and future weeks?

From Monday 1 June, you will need to follow the link Personal Assistant Timesheet to submit a timesheet.

 

When will we be able access the new link?

You can use this link anytime you wish. We recommend you bookmark this link so it is easily accessible when you want to submit a timesheet.

 

If we have a problem accessing the link who can we escalate to?

If you need to escalate a problem then from Monday 1 June 2020 you will be able to contact the NHS SBS Support Team on 0303 123 1199 or by using the existing e-mail address SBS-B.phbchoices@nhs.net.

 

Will we still have access to PHBPayroll?

NHS SBS will continue to provide the payroll service called PHBPayroll to existing PHB Holders who currently use PHBPayroll.

 

Have our PHB Holders/Proxies and our Payroll Providers been informed?

All users will be informed through a combination of e-mails and telephone calls this week (26 -29 May 2020).

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