Payroll Providers FAQs
When will the PHBChoices e-marketplace no longer be available?
If you try to access PHBChoices after Sunday 31 May you will be redirected to the redirect page on the NHS SBS corporate website.
Can we still access our PHBChoices portal now?
Yes. You can access your account within PHBChoices up until 17:00hrs Friday 29 May 2020 but you will need to make sure that any approved timesheets that need processing are downloaded before 1700hrs Friday 29 May.
Can we still calculate payroll and submit invoices for last week on PHBChoices?
Yes. You will need to make sure that any invoices associated with payroll for approved downloaded timesheets are submitted before 17:00hrs Friday 29 May. This will ensure that your invoice is processed for payment using the existing PHBChoices process.
What happens to the approved timesheets if we do not download them before 17:00hrs Friday 29 May?
If you have not downloaded the approved timesheets before 17:00hrs Friday 29 May then the carer / Personal Assistant will need to resubmit the timesheet to their employer for approval after Monday 1 June using the new process and the NHS SBS Support team.
What happens to the invoices if we do not complete a payroll and generate an invoice before 17:00hrs Friday 29 May?
If you have downloaded the approved timesheets but do not complete the payroll and submit your invoice before 17:00hrs Friday 29 May then you will need to submit the invoice after Monday 1 June for approval using the new process and the NHS SBS Support team.
How do carers/PAs submit timesheets for this week and future week?
From Monday 1 June, PAs will complete and submit their timesheets online for this week and future weeks. Their timesheets will be sent to the NHS SBS Support Team who will confirm with their employer the time claimed and applicable rate of pay before sending to you for processing.
How do we submit invoices for the future?
From Monday 1 June, you will need to follow the link Supplier Invoice Payment which will provide you with a pro-forma invoice to complete and submit.
If we have a problem accessing the link who can we escalate to?
If you need to escalate a problem then from Monday 1 June 2020 you will be able to contact the NHS SBS Support Team on 0303 123 1199 or by using the existing e-mail address SBS-B.firstname.lastname@example.org.
Have our PHB Holders/Proxies been informed?
All users will be informed through a combination of e-mails and telephone calls this week (26-29 May 2020).