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Suppliers FAQs

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PHBChoices icon

 

Can we still access our PHBChoices portal now?

Yes. You can access your account within PHBChoices up until 17:00hrs Friday 29 May 2020.

 

When will the PHBChoices e-marketplace no longer be available?

If you try to access PHBChoices after Sunday 31 May you will be redirected to the redirect page on the NHS SBS corporate website.

 

Can we still submit invoices for last week on PHBChoices?

Yes. You will need to make sure that any invoices are submitted to your PHB Holder for approval.

 

What happens to the invoices that  we have already submitted?

If you have already submitted your invoices to the PHB Holder then they can review and approve by 17:00hrs Friday 29 May. This will ensure that your invoice is processed for payment using the existing PHBChoices process.

 

What happens to the invoices if they are not approved by PHB Holder before 17:00hrs Friday 29 May 2020?

If you have submitted your invoices to the PHB Holder but they have not approved them before 17:00hrs Friday 29 May, then you will need to re-submit them on Monday 1 June for approval using the new process and the NHS SBS Support team.

 

How do we submit invoices for the future?

From Monday 1 June, you will need to follow the link Supplier Invoice Payment which will provide you with a pro-forma invoice to complete and submit.

 

When will we be able access the new link?

From Monday 1 June, you will be able to use the link Supplier Invoice Payment.

 

If we have a problem accessing the link who can we escalate to?

If you need to escalate a problem then from Monday 1 June 2020 you will be able to contact the NHS SBS Support Team on 0303 123 1199 or by using the existing e-mail address SBS-B.phbchoices@nhs.net.

 

Have our purchasers (PHB Holders) been informed?

All users will be informed through a combination of e-mails and telephone calls this week (26-29 May 2020).

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