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Transforming Patient Discharge

Enhancing patient safety and experience via timely and effective discharge.

Transforming Patient Discharge - Patient Safety

The challenge

Timely, efficient and safe discharge from acute care is a high priority for every health and social care economy. For the acute services, effective discharge processes support the flow of non-elective admissions from the Emergency Department and capacity for elective activity by reducing the levels of stranded and super stranded patients.

Evidence also indicates that discharge processes which promote timely and safe transfer out of acute settings can save costs to the whole health system as more patients maintain their level of independence, reducing reliance upon extended health and social care services (NHS England, 2014). NHS SBS offers offer a full end to-end discharge transformation service; from working with to you to understand how your system is performing against those similar to you, to supporting procurement of additional capacity where it is most needed, through to designing and embedding new processes and pathways.


Transforming Patient DischargeOur offer

NHS SBS offers a full end-to-end discharge transformation service: NHS SBS can provide all four components of this service as a complete package, or stand-alone elements as required.

Patient Discharge Services framework (ref:SBS/18/AP/RIG/9258)



HIS Bullet Point  Flexible and tailored support
Our services combine to create a flexible and pragmatic approach. Our style is to 'roll our sleeves' up to work with you, to get the job done.

HIS Bullet Point  Service improvement expertise
Our team is trained in the application of Lean, Rapid Process Improvement and are wellpracticed in behaviour change.

HIS Bullet Point  Subject matter expertise
Our team has experience in delivering transformation in discharge processes, working across acute, community and social care services.

HIS Bullet Point  Cost-effective
Our framework is free to access and our services can be brought on stream rapidly to provide additional capacity. In comparison to a substantive or fixed-time senior post, our rates offer good value for money.

HIS Bullet Point  Framework Use
A detailed procurement exercise has taken place to ensure that suppliers selected are appropriate with their experience and capability robustly tested via the process. Use of the Framework offers trusts a timely and compliant route to market, with the confidence of approved suppliers and value for money.


Why we're different

We are proud to be part of the NHS family
We are unique in providing services that represent value for money, with profits reinvested into the NHS as part of our joint venture with the Department of Health and Social Care.

Our Capability
Our team has a unique blend of extensive healthcare and commercial expertise, which is complemented with support and assurance from our wider business, including specialist VAT advisory, BI analytics, and leading edge digital tech solutions from our parent company Sopra Steria to create a "one stop shop" to support your needs.

Our services combine to create true flexibility, supporting whole-system transformation in the format you need to enable manageable patient outcome improvement and value for money.

Organisational Knowledge
When you work with NHS SBS you don't just get the benefit of the knowledge and experience of the team assigned to your project. You get the benefit of our collective knowledge and learning from our work with a wide variety of health and care commissioners and providers.

Consistency, resilience and governance
Working with our team ensures that there will be a consistent approach, boosting resilience and improving governance and control.

Track Record
We have delivered audited savings of over £400 million to our NHS clients and our Healthcare Improvement Solutions team has an outstanding record of customer satisfaction.


Find out more

Contact us at or call 0113 201 3111 and ask for the Healthcare Improvement Solutions team