Contacting Us

We know that for every minute that you are on the phone trying to speak to us is time away for your jobs and more importantly patients.

We also appreciate that at times around payday, the call wait times on our Service Desk may be higher than usual. That is why we have tried to make our digital services – like the Self-Service Portal and our free pay app, MySBSPay – a quicker way for you to get a response


Click here to Login or click here to Register 

Pay and Pensions Contact

Contacting Us About Your Pay and Pensions

There are a number of different ways that you can get in touch with us about your pay or pension. You can choose from the options below:

Access Our 24/7 Employee Self-Service Portal

Log-on to our Self-Service Portal to raise and track any queries directly with our payroll and pensions teams, and access key information and FAQs.

Click here to Login or click here to Register 

Call Our Employee Service Desk

We are keen to ensure your query reaches the right person, first time. Call and speak to an advisor on 0303 123 1144 for pay, pension and any other enquiries. Open 8am – 6pm Monday to Friday (except Bank Holidays)

Download Our Free Pay App, MySBSPay

Over 100,000 employees have been enjoying the accessibility and flexibility of our free pay app, MySBSPay, where you can view and download your payslips and access FAQs.

Click here to download MySBSPay App

An Overall Guide to the Employee Service Desk

Want to know more about contacting us with your query? Want to find out about the benefits of using the Self-Service Portal, the priorities in which enquiries are dealt with, or even the timescales to answering specific types of queries?

Sometimes there may be something you are unhappy with and therefore you’d like to follow our complaints procedure.

You can access or download our brochure below to find out more about we aim to support you and colleagues across the NHS just like you.

Helpful Support & Guides

Our priority is answering your query as quickly, and completely as possible. That is why we try and sign post you to the best place to get a faster, more accurate response to your query

Using the Self-Service Portal
We appreciate that using online tools can sometimes be a pain. Our guides explain exactly how to get set up on our Self-Service Portal:

Click here to Login or click here to Register 

NHS Employee Portal User Guide (PDF)

NHS Professionals Portal User Guide (PDF)

HR Manager Portal User Guide (PDF)

AFC Pay Award Q&A (PDF)

M&D Pay Award Q&A (PDF)

Getting answers to tax codes

Some things are sadly out of our control, like tax codes provided by the Government. This useful guide will direct you to the right place, first time:

Answering Personal Tax Questions (PDF)



Pension statements

Annual Pension Benefit Statements can be obtained from the NHS Total Reward Statement portal. Please use the link below, or access via ESR self-service:

Total Reward Statements

Use our secure log in to raise and track any queries directly with our dedicated payroll and pensions teams, or to find answers to frequently asked questions.

If you are a registered portal user, please log in here:

Login to Self-Service Portal

If this is your first time visting our portal, please register here:

Self-Service Registration

Download the FREE MySBSPay app on Apple and Android devices:

Apple App Store

Google Play