Payroll and HR

We support NHS providers with a full end-to-end Payroll service, partnering with some of the largest forward-thinking organisations to release valuable workforce efficiencies and operational costs. Our solutions mean NHS employees can focus on patient care, whilst closing the shortage gap, and NHS organisations have help recruiting, retaining and supporting their workforce to provide the highest standards of patient care.

  • Streamlined, automated transactional processes
  • Optimal non-pay savings, improved functionality and a better user experience via state-of-the-art technology
  • ICS-based and organisational-level analytics and reporting across total spend, all suppliers, individual contracts and all assets to enhance visibility, control and inform strategic decision making
Payroll and HR services for the NHS. Nurses and Doctors in a hallway


paid to NHS employee each month


payslips issues to NHS employees each month


pensions records managed each year

Delivering continuous improvement through our Transformation Programme

Through a thorough interrogation of our internal processes, the Transformation Programme focuses on using technology better by introducing automation and robotics where possible to bring about efficiencies that will improve the accuracy and overall service we deliver to clients, providing value and saving money.

The Programme helps organisations tackle the four main challenges in aligning with the NHS Operational Planning and Contracting Guidance 2020/21 through continuous improvement, and as an ISAE3402 and ISO9001 accredited supplier, our Payroll and Pensions solutions deliver:

Deliver efficiencies

Simplifying processes reduces complexity and risk and delivers efficiencies in cost and time

Employee Wellbeing

Improve employee wellbeing and retention and enables employee upskilling

Accessible Data

Employee data is easily accessible 24/7 in one secure, accessible place

Better use of technology

Using fully interoperable digital platforms aligns with the NHS’s ‘better use of technology’ target and makes everything more accessible

Improve Accuracy

Going paperless cuts time and processes by not requiring forms being completed, sent in and inputted


Use of automation and robotics aligns with digitalisation and NHS X initiatives, whilst also improving accuracy


“We chose to use NHS SBS’s payroll and pensions service after a competitive tender, at which their submission stood out above all the rest. We felt confident migrating, and thankfully, that confidence wasn’t misplaced…

The team have deep understanding and expertise of payroll and pensions. This expertise has already been commented upon by members of our staff, who have been impressed by the swift and helpful way their queries have been answered.”

Nicola McCarthy
E-Roster Manager, Pennine Care NHS Foundation Trust

Payroll and HR Services

Our fully-integrated and accurate way to manage the payroll needs of NHS organisations delivers savings on alternative services, using automated processes that free up individuals to manage more query-led tasks. Our remote, cloud-based business intelligence reporting helps form an efficient and effective service, delivering the best user experience, and optimising client ROI.

In full, these services include: HR transactional work; monthly, weekly and bank payrolls and payslip distribution; gross-to-net administration; reimbursement of travel, subsistence and expense claims; payroll reconciliation; payroll admin support – such as mortgage references and Child Maintenance Service (CMS) – as well as a full suite of digitalised reports and dashboards.

Additionally, our services are ideal to help Integrated Care Systems (ICSs) realise time efficiencies and financial savings across their organisations, enabling interoperability through automation and robotics as a better use of technology, whilst reviewing and improving transactional processes that help the NHS go paperless. Our remote access, real-time, cloud-based service analytics provide interactive visualisations and business intelligence capabilities that add real and additional value.

Why Partner with us?

We add value through the development and implementation of high-quality, cost effective corporate services, providing a level of innovation and efficiency which would be impossible for an organisation to deliver in isolation.

Enquire today

Employment Services Case Studies

The success stories below show how our NHS partners can overcome the day-to-day challenges they face in the back and middle office.

As a trusted partner for the public sector for 20 years, find out how we can help improve your public services

If your query relates to your pay or pension:

  • The quickest way to log and track your enquiry is to use our dedicated Employment Services portal at Self-Service Portal, using your Electronic Staff Record (ESR) email address
  • If you experience any difficulties registering for the self-service portal, please visit Self-Service Portal and click on ‘registration issue’
  • If you have not been an NHS employee for more than a month, or are unable to log on to the portal for any reason, please call us on 0303 123 1144. Lines are open Monday-Friday; 8am-6pm. On occasion your waiting time may be longer than we’d like, so to save time you can choose to leave a voicemail with your assignment (staff) number, contact details and a brief description of your query, and a case will be logged for you with the relevant team

More Employment Service Solutions

The NHS SBS Employment Services offering provides an end-to-end portfolio of solutions that helps NHS organisations meet industry targets and initiatives in recruiting, retaining and fully supporting the very best employees, so they can spend more time on providing outstanding levels of service and care to patients across the UK.