Pension Services

Our service takes over the employer organisation’s responsibility for implementing the NHS pension scheme for its employees. We provide an end-to-end pensions service, with all associated employee support. Partnering with us means that NHS organisations don’t need to recruit, train and retain pension expertise in house.

We deliver an expert, compliant, end-to-end pension service via a dedicated team with over 200 years’ combined experience.

  • ISAE3402 and ISO9001 accredited, with robust processes and controls in place.
  • Utilise our specialist knowledge on NHS Pension Scheme rules and regulations to deliver expert employee support
  • Support and engage your workforce effectively and efficiently – making them feel as though our team is an extension of their own


NHS Pension Services by NHS SBS. An older couple drinking tea checking looking at a mobile phone
Over a year, our experienced and dedicated Pensions team have


pension records administered each year


submitted retirement applications


pension refunds processed


pension benefit statements issued

From Transactional to Transformational

NHS SBS continues to add real and increasing value to its workforce solutions so that its clients can transfer their investment and resource focus from repetitive, transactional work to transformational projects and frontline patient care. This eliminates paper-based processes and tasks.

End to End Solution

Our end-to-end solution means that NHS organisations don’t need to recruit, train, retain and pay for in-house expertise, delivering time and cost efficiencies.

Unrivalled Experience

Our pensions team’s experience gives them unrivalled understanding of the NHS pension scheme, and the needs of NHS employees

Drive Best Practice

Our scale is unequalled by other providers, which drives best practice, efficiencies and effectiveness through the end-to end service


We are ISAE3402 and ISO9001 accredited, giving NHS organisations the reassurance of a high quality, controlled, accurate service.

Supporting Collaboration

We are ideally placed to support Integrated Care Systems (ICSs), building on our experience and expertise of delivering a shared service approach.

Efficient Support

Answer and resolve queries from your workforce effectively and efficiently.

Retirement Senior Couple Lifestyle Living Concept

“In my experience, employees do not think anywhere near enough about the whole retirement process or indeed how they are going to manage on the funds they will have, so the support NHS SBS’s Pension Service produces really adds value.”

Lee Adams
Royal National Orthopaedic Hospital NHS Trust

Our Pension Service Covers

Our team of subject matter experts will work with ESR and Pensions Online, as well as the contact points within your HR, Payroll and Finance teams to answer and resolve queries from your workforce effectively and efficiently.

Our support goes beyond the standard and includes a full end-to-end bespoke service, depending on our clients’ requirements. We also provide pre-retirement presentations, surgeries, webinars and one-to-one support to employees in preparing for retirement.

  • Greenbury Project support
  • Pension estimates
  • Pension refunds
  • Pensions on divorce
  • Additional Pension AVC
  • Data cleansing via Pensions Online
  • Regular NHS Pension Scheme communication
  • Retirement process
  • Death in Service process
  • Redundancy estimates
  • Issuing Transfer In paperwork
  • Protection of Pensionable Pay
  • Career break
  • Ill Health Retirement (including serious ill health)

Why Partner with us?

We add value through the development and implementation of high-quality, cost effective corporate services, providing a level of innovation and efficiency which would be impossible for an organisation to deliver in isolation.

Enquire today

Employment Services Case Studies

The success stories below show how our NHS partners can overcome the day-to-day challenges they face in the back and middle office.

As a trusted partner for the public sector for 20 years, find out how we can help improve your public services

If your query relates to your pay or pension:

  • The quickest way to log and track your enquiry is to use our dedicated Employment Services portal at Self-Service Portal, using your Electronic Staff Record (ESR) email address
  • If you experience any difficulties registering for the self-service portal, please visit Self-Service Portal and click on ‘registration issue’
  • If you have not been an NHS employee for more than a month, or are unable to log on to the portal for any reason, please call us on 0303 123 1144. Lines are open Monday-Friday; 8am-6pm. On occasion your waiting time may be longer than we’d like, so to save time you can choose to leave a voicemail with your assignment (staff) number, contact details and a brief description of your query, and a case will be logged for you with the relevant team

More Employment Service Solutions

The NHS SBS Employment Services offering provides an end-to-end portfolio of solutions that helps NHS organisations meet industry targets and initiatives in recruiting, retaining and fully supporting the very best employees, so they can spend more time on providing outstanding levels of service and care to patients across the UK.