Addressing staff shortages is challenging when the NHS workforce is growing, but not rapidly enough to keep up with patient demand and waiting lists. Technology can help to ease the pressure, improve patient care, and support remote monitoring.

The NHS Long Term Workforce Plan, states there are constraints in the NHS’ ability to transform the way we look after our patients, and there is a directive to train, retain and reform to make sustainable progress on core priorities for patients. Reforming and working differently enables innovative ways of working, and the use of more diverse roles and skills, combined with technology, can lead to care being delivered remotely and at home via virtual wards. The NHS’ ambition is to have 40–50 virtual ward beds per 100,000 population that cover a broad range of health conditions.

The Technology Enabled Care Services 2 Framework Agreement can help this shift by freeing up capacity in over-stretched workforces by providing the technology that enables you to implement virtual wards. It provides access to faster and more efficient pioneering technical solutions that directly improve patient care by supporting remote monitoring of patients via technology at home. Virtual Wards help to free-up hospital beds and reduce the need for patients to travel, maintaining the independence of the patients, and supporting the reduction in discharge backlogs, as only patients that need to be in hospital are.

This framework agreement forms part of a wider solution that focusses on digital transformation for better patient outcomes, supporting you to achieve, NHSE digital transformation targets. Find out more here.

This framework agreement was procured in accordance with The Public Contracts Regulations (PCR) 2015. This framework agreement remains a compliant route to market under the new Health Care Services (Provider Selection Regime) Regulations 2023. If you have any questions, please contact the team.

NHSE has released new guidance to simplify purchasing IT and digital goods and services in the NHS. As a part of this guidance, NHSE has endorsed 38 framework agreements as the most optimal routes to market for NHS buyers. Two of six lots comprising the NHS SBS Technology Enabled Care Services 2 Framework Agreement – remote clinical monitoring and intelligent activity monitoring – have been endorsed by NHS England as a recommended route to market for digital and IT spend across the NHS.

ITEC winners logo

Our Technology Enabled Care Services 2 Framework Agreement scooped the ITEC 2024 awards gong for the ‘Partnerships’ category which recognises innovative partnership that has improved outcomes/systems and accelerated the agenda, profile and uptake of technology enable care amongst stakeholders.

Framework Agreement Information

What dates is the framework agreement active?
9 January 2023 – 8  January 2027

Who can take advantage of the framework agreement?
NHS and Public Sector Organisations

What does this framework agreement cover?
Promotes the use of technology enabled care solutions and improved provision of integrated care across health and care organisations. Utilising both SMEs and national providers, to deliver either a single service, bundled service or provide a fully managed service.

  • Implementation of fall prevention programmes
  • Direct patient engagement managing and accessing their own medical records
  • Supporting Local Authorities setting up Alarm Receiving Centres
  • Maintaining the independence of patients and citizens through smart monitoring

The framework agreement has been structured in the following lots:

  • Lot 1: Remote Clinical Monitoring
  • Lot 2: Alarm Receiving Centre Platforms
  • Lot 3: Digital Alarms Solutions and Peripherals
  • Lot 4: Intelligent Activity Monitoring
  • Lot 5: Patient Controlled Personalised Healthcare Records
  • Lot 6: One Stop Shop / Combined Solution

What are the benefits of using this framework agreement?
Efficient – FTS compliant Process
– Reduced time and resource overhead for procurement

Specifically developed for the NHS & Social Care sector’s requirements

  • Developed utilising input and expertise from NHS and Local Authority stakeholders.
  • Predictable pricing models with a readymade contracting model in place
  • Maintaining the independence of patients and citizens whilst reducing burdens on health and care providers

Two routes to market

  • Further Competition
  • Direct Award through a catalogue of goods and services

Fully Managed Service
Option to award one supplier to perform all services offered within the scope of the framework agreement.

Competitive Pricing
Capped pricing during the framework agreement period to support budgeting and calculation of benefits.

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Supplier Details

Customer Framework Agreement Portal

Our Customer Framework Agreement Portal allows our customers to:

  • Browse our range of framework agreements, with instant access to all associated documents.
  • Search by keyword to easily find the information you’re looking for.
  • Access support from our team of experts, who can advise on further competitions and answer any questions you might have.


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