With workforce pressures, budgetary challenges, and the need to reduce the elective backlog, freeing up resource is critical.  Intelligent Automation (IA) can support you to do this by automating back-office and clinical processes so that staff can get back to caring for patients and reducing elective backlog.

IA technologies, techniques and processes improve efficiency, reliability, and the speed of many internal processes, including time-consuming, repetitive tasks, such as typing patient information or transferring information between computer systems.

The NHS Long Term Plan set out a 10-year strategy for improving and reforming the healthcare sector in England, and one of the main tactics was to embrace technology to improve patient care and experiences.

The Intelligent Automation Framework Agreement looks at standard business processes to see how they can be automated. Intelligent automation enables healthcare organisations to remove some of the responsibility of administrative tasks from clinical teams so they can focus on patient care.

This framework agreement forms part of a wider solution that focusses on digital transformation for better patient outcomes, providing you with the tools you need to meet NHSE digital transformation targets. Find out more here.

Framework Agreement Information

What dates is the framework agreement active?
20 November 2023 – 19 November 2025

Who can take advantage of the framework agreement?
All NHS and public sector organisations across the United Kingdom

What does this framework agreement cover?
This framework agreement intends to provide a contractual vehicle to support the adoption, implementation, and on-going development of intelligent automation across approved organisations. It offers access to services and software that will address a wide range of IA solutions.

The framework agreement has been structured in the following lots:

  • Lot 1: Intelligent Automation Services
    Allows organisations to procure intelligent automation services from consultancy and implementation to on-going support. It is designed for organisations who require the expertise and specialist support from service providers to set up and implement an in-house intelligent automation service for their organisation, with the end goal being to transfer the day-to-day running of intelligent automation back to the organisation.
  • Lot 2: Intelligent Automation Software & Licensing
    Allows organisations to procure ‘off the shelf’ intelligent automation software and licensing direct from software vendor suppliers. This lot is designed for organisations who are building or already have an established in-house intelligent automation function but require a compliant contractual route to purchase further software, solutions and licenses.
  • Lot 3: Intelligent Automation as a Service (IAaaS)
    This is an outcome based, managed service solution whereby organisations can fully outsource their intelligent automation requirements to a third-party service provider. This lot is designed to make intelligent automation more accessible to organisations by allowing them to procure on an entirely outcome based/service consumption based, fixed price-per-process operating and commercial subscription model. It is designed for organisations who want to completely outsource the day-to-day running of services and solutions.

What are the benefits of using this framework agreement?
Free to Access
Using the framework agreement is completely free of charge to all Public Sector organisations.

Access to Category experts
Our friendly team are on hand to support both customers and suppliers with any procurement questions.

Twenty-seven suppliers to suit all requirements: from SME specialists to global multi-national providers in a highly specialised marketplace.

Ability to directly award a contract to approved suppliers on the framework.

Opportunity to run a further competition to meet bespoke requirements as well as helping to drive further competitive pricing.

Fixed public sector framework pricing offering competitive rates for consultancy and assurance services.

OJEU Procurement Efficiency
A compliant procurement exercise has already been undertaken to offer a simplified procurement route in a complex and crowded market.

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Supplier Details

AECOM Datamatics Infotech Limited Mastek (UK) Ltd
Abtrace Deloitte LLP NHS Midlands and Lancashire Commissioning Support Unit
Accenture (UK) Ltd EBO AI (UK) Ltd Netcall Systems Ltd
Agilisys Limited EPAM Systems Ltd Robiquity Limited
Arvato Connect Endpoint Automation Services Synertec Ltd
Atos IT Services UK Ltd Ernst & Young LLP Tech Mahindra Limited
Broadstones Group FPT Software TPXimpact Limited
CGI IT UK Limited Infosys Ltd Trustmarque
CamTEC Consulting Insight Direct (UK) Ltd
Capgemini UK PLC Kainos UK

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