In line with The Equality Act 2010, the NHS and wider public sector should have provisions in place for interpretation and translation services.

This ensures that patients receive the right care, with informed consent.  Interpreters ensure that patients, carers and clinicians understand each other when there is a language barrier. In a healthcare environment, a breakdown in communication can impact health outcomes, increase the frequency of missed appointments, and negatively impact the effectiveness of both consultations and patient experience.

A lack of provision of these services can also mean patients are forced to rely on friends and family to support them with medical conditions they may not have otherwise shared.

Our Interpretation and Translation Services Framework Agreement provides in-person, digital and AI enabled solutions that ensure language and communication requirements do not impact the delivery of patient care, so everyone accessing services can receive the same quality of healthcare.

Framework Agreement Information

What is the framework agreement duration?
01 May 2021 – 30 April 2025

Who can take advantage of the framework agreement?
NHS and Public Sector Organisations

What does this framework agreement cover?
The Interpretation and Translation Services Framework Agreement covers all your language service needs. The Service Level Agreement (SLA) is flexible enough to be amended to reflect local demand, fill rates, qualification or experience levels and travel cost considerations. Additional services such as transcription, website localisation and accessibility, foreign language appointment reminders plus many more.

The framework agreement has been structured in the following lots:

  • Lot 1 Face to Face (spoken language)
  • Lot 2 British Sign Language (BSL) (F2F, Video and Document)
  • Lot 3 Telephone Interpreting
  • Lot 4 Document Translation and ancillary services
  • Lot 5 Video Interpretation
  • Lot 6 One Stop Shop

What are the benefits of using this framework agreement?
A compliant procurement exercise has been already undertaken to ensure that the framework agreement suppliers meet all key standards and requirements, saving valuable time and resources.

Opportunity to run a further competition to meet the bespoke requirements of each organisation as well as helping to drive further competitive pricing

Ability to directly award a contract to approved suppliers on the framework agreement providing a timely and compliant route to market to meet your requirements.

The experience and capability of suppliers has been robustly tested via the process to establish the framework agreement giving full confidence in the approved suppliers.

A range of suppliers to suit all requirements: from regional SME specialists, to national providers.

Suppliers are able to supply all regions of the UK.

The ability to source all your requirements in this area as part of a single solution.

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