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In line with The Equality Act 2010, the NHS and wider public sector should have provisions in place for interpretation and translation services.
This ensures that patients receive the right care, with informed consent. Interpreters ensure that patients, carers and clinicians understand each other when there is a language barrier. In a healthcare environment, a breakdown in communication can impact health outcomes, increase the frequency of missed appointments, and negatively impact the effectiveness of both consultations and patient experience. Working with language interpreters and translators can reduce communication barriers between healthcare staff and patients.
A lack of provision of these services can also mean patients are forced to rely on friends and family to support them with medical conditions they may not have otherwise shared.
Our Interpretation and Translation Services Framework Agreement provides in-person, digital and AI enabled solutions that ensure language and communication requirements do not impact the delivery of patient care, so everyone accessing services can receive the same quality of healthcare.
Framework Agreement Information
The framework agreement covers all your language service needs. The Service Level Agreement (SLA) is flexible enough to be amended to reflect local demand, fill rates, qualification or experience levels and travel cost considerations. Additional services such as transcription, website localisation and accessibility, foreign language appointment reminders, plus many more are available via the framework agreement.
What dates is the framework agreement active?
01 May 2021 – 31 August 2025
Who can take advantage of the framework agreement?
NHS and UK Public Sector organisations
How was the framework agreement procured?
Further competition and direct award
Via this framework agreement, you can run a further competition, or choose to direct award to a supplier in compliance with Regulation 33 of the Public Contracts Regulations.
How we can support?
We offer different levels of support, including SME advice and robust templates for you to easily run your own process, or additional support to design and run a further competition on your behalf.
How can I access the framework agreement?
Access framework agreement documentation via our Customer Framework Agreement Portal (CFAP)
The framework agreement has been structured in the following lots:
What are the benefits of using this framework agreement?
LATEST TECHNOLOGY
The latest technology enabled products and services including mobile apps, tablets, and video conferencing equipment.
ONE STOP SHOP
One stop shop for organisations that want one supplier to provide services for all language service requirements.
BESPOKE REQUIREMENTS
Ability to include bespoke requirements (fill rates, travel costs, qualifications, experience etc.) at a local level.
MACHINE TRANSLATION
Covers machine translation (including post editing) and ‘translation memory’ to help reduce translation costs.
LATEST TECHNOLOGY
The latest technology enabled products and services including mobile apps, tablets, and video conferencing equipment.
CHOICE OF SUPPLIERS
A range of suppliers to suit all requirements: from regional SME specialists, to national providers.
Supplier Details
Strategic Procurement Support
If this framework agreement doesn’t cover the goods or services you require, or a framework agreement isn’t the optimal route to market for your needs, we can provide tailored strategic procurement support. Find out more here.
Contact the Business Services Category Team
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