The NHS of tomorrow - embedding shared services for lasting transformation
The 10 Year Health Plan states that the NHS must “urgently resolve” its productivity crisis and deliver 2% year-on-year productivity gains over the next three years. The Plan also commits to making the NHS “the world’s most collaborative public healthcare provider,” recognising that the health service cannot transform alone.
But how do we turn collaboration from aspiration into operational reality? The Health Foundation’s NHS Productivity Commission has recently set out a framework identifying workforce, capital, technology and transformation as the four drivers of productivity growth. Shared services sit at the intersection of all four and embedding them for lasting impact calls for genuine co-creation and collaboration across the healthcare ecosystem.
There is growing evidence that when organisations work together on corporate services (including finance, procurement, payroll, and workforce systems), they achieve gains that none could deliver unilaterally. However, these successes remain unevenly spread. Promising pilots can fail to scale, and efficiency gains may well erode as momentum fades.
In this webinar – the fourth and final session in the Futureproofing the NHS series – we will explore what it takes to embed shared services for lasting impact over the next decade and beyond.
We’ll ask:
- How do collaboration and co-creation drive productivity gains that stick?
- What conditions enable NHS organisations to achieve more together than they can alone?
- And – as the system faces ongoing financial pressure – how can shared approaches build long-term efficiency into the NHS, and meaningful improvements for staff and patients?
Following this webinar series, in 2026, we’ll publish a white paper outlining what the NHS needs to build strong operational foundations over the next decade.
Speakers
Raine Pell is a strategic marketing and communications leader with over 20 years’ experience across the healthcare and technology sectors. Before joining NHS Shared Business Services in 2016, she held a range of consultancy roles, including launching a national digital health incubator and supporting global innovators to bring new technologies into the NHS.
Prior to returning to the health service, Raine was Chief Marketing Officer for a private equity–backed international fitness brand, leading brand, communications, and customer growth across multiple markets.
She began her career in the NHS and has held various marketing and communications roles including The Royal Brompton NHS Foundation Trust, Imperial College Healthcare, and in a partnership with Addenbrooke’s and Cambridgeshire and Peterborough Trust, building a career dedicated to advancing health and innovation through the power of effective communication.
Richard Stubbs is Chief Executive of Health Innovation Yorkshire & Humber, working with the NHS, academic partners, and health innovators to support the transformation of health and care delivery through innovation.
Richard has an established track record of bringing together sectors and regions to accelerate the role that technology and life sciences can play in improving patient care, whilst also championing how increasing economic growth contributes to better population health outcomes for communities. In addition to his role as Chief Executive of Health Innovation Yorkshire & Humber, he holds several varied non-executive and voluntary roles.
Laura Devine is a Commercial Senior Delivery Lead at NHS SBS with over 15 years’ of experience across procurement, market management, contract management and governance within the public sector healthcare family, working for both national and regional organisations. She is experienced in engaging with key stakeholders to ensure successful programmes of work involving change and transformation in complex commercial environments. Laura is passionate about ensuring value for money for the NHS and that patient care is at the centre of decision making.
Laura currently manages the partnership between NHS SBS and the New Hospital Programme. For the last three years NHS SBS has been supporting the New Hospital Programme to build the required capability within its Commercial team to successfully deliver value, innovative solutions for hospital building in the 21st century and provide world class healthcare facilities. Prior to joining NHS SBS in 2022, Laura was the Senior Commercial Lead for NHS Health Education England where she led the Commercial Procurement and Operational Buying functions.
Laura enjoys travelling and experiencing different cultures.
Stephen Sutcliffe joined NHS SBS ten years ago having been a Director of Finance in the NHS for 15 years. He is passionate about the NHS finance function and the NHS, and continues to see the value he brings to improving front line patient care.
Stephen has been responsible for transforming the delivery of NHS SBS’s Finance & Accounting service. He is passionate about the impact that technology can bring to both the finance function and the end user and is helping to shape a new era of shared NHS finance services that are underpinned by innovative digital technologies. He is a qualified accountant, leading the largest F&A shared service in the world with a drive to improve customer satisfaction and implement digital transformation.
In 2020, he was named Finance Leader of the Year by the Shared Services and Outsourcing Network (SSON), an international organisation that promotes global excellence in shared services.
Stephen enjoys all sports and is an active open water swimmer as well as enjoying the local countryside with his three dogs. He is an avid amateur chef and loves music and theatre with the family.
Futureproofing the NHS webinar series, where leaders across the health system tackle the strategic and operational challenges that will determine the success of the 10-Year Health Plan.
Each discussion contributes to a white paper that will document what the NHS needs to do to establish strong operational foundations for the decade ahead. The decisions being made now about data infrastructure, governance, and investment will shape healthcare delivery long into the future.