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The NHS SBS Employment Services offering provides an end-to-end portfolio of solutions that helps NHS organisations meet industry targets and initiatives in recruiting, retaining and fully supporting the very best employees, so they can spend more time on providing outstanding levels of service and care to patients across the UK.
- The market leader for payroll and pensions service in the NHS.
- Trusted by more healthcare providers than any other organisation.
- Our Payroll and HR services are successfully delivered to over 500,000 NHS employees across approximately 64 NHS organisations every month with 99.8% accuracy.
649,000
payslips issued to NHS employees each month
99.80%
payroll accuracy
£746m
paid via these payslips per month
260,000
pension records managed each year
Delivering end-to-end, hire-to-retire services
The NHS SBS Employment Services offering provides an end-to-end portfolio of solutions that helps NHS organisations meet industry targets and initiatives in recruiting, retaining and fully supporting the very best employees, so they can spend more time on providing outstanding levels of service and care to patients across the UK.
The Trusted NHS Partner
It is a shared, clear focus – to add real, and increasing value to our clients so that they in turn can transfer their investment and resource focus, enhancing employment processes from repetitive, transactional (and often paper based) work to transformational projects by driving down operational costs.
Market Leader
As the market leader of payroll and pensions services in the NHS our customers have peace of mind that they are receiving a reliable and established service with unrivalled size and scale
Trusted by healthcare providers
Being trusted by more healthcare providers than any other organisation gives our customers confidence they are receiving a trusted, tried and tested, best-in class service
Designed with the NHS for the NHS
As our on-demand payroll and pensions service has been created with and for the NHS, it is designed to drive greater value from your workforce
99.8% accuracy
Our robust and resilient services ensure NHS employees are paid accurately and on time
Technological investment
The continuous investment in our platforms and systems enables us to enhance the customer experience through digitisation, automation, and new workforce products and services.
Deliver against national objectives
Empower NHS trusts to efficiently meet key performance targets, ensuring optimal staffing levels, enhanced patient care and operational excellence.
Why Partner with us?
Created as a unique joint venture with the Department of Health and Social Care, our sole purpose is to deliver the most cost effective and highest quality shared services to the NHS. Our scale and scope are unparalleled.
Enquire todayAs a trusted partner for the public sector for 20 years, find out how we can help improve your public services
Employment Services Case Studies
As the national shared services provider, we underpin national NHS strategy by providing new, best-practice regional shared service solutions, often partnering with NHS organisations on pathfinding projects to ensure optimal outcomes for the whole NHS.
Employment Services
Co-creating a unique payroll service
Employment Services
Smartcard service sees Cambridgeshire staff smiling
Employment Services
Innovative “anytime” payroll service increases staff satisfaction
Query About Your Payroll / Pension
If your query relates to your pay or pension:
- The quickest way to log and track your enquiry is to use our dedicated Employment Services portal at Self-Service Portal, using your Electronic Staff Record (ESR) email address
- If you need to register a new account or a username/password reminder please call 0303 1231144, and select option 1
- If you have not been an NHS employee for more than a month, or are unable to log on to the portal for any reason, please call us on 0303 123 1144. Lines are open Monday-Friday; 8am-6pm. On occasion your waiting time may be longer than we’d like, so to save time you can choose to leave a voicemail with your assignment (staff) number, contact details and a brief description of your query, and a case will be logged for you with the relevant team