The Contract & Supplier Relationship Management (C&SRM) function is a specialist team responsible for strengthening how we manage our framework agreement suppliers, ensuring value, compliance, and improved commercial outcomes across the NHS procurement landscape.
The team is responsible for ensuring that framework agreement suppliers deliver high‑quality services and measurable performance improvements.
Key activities include:
- Introducing performance management systems and metrics for suppliers.
- Identifying and delivering efficiency and savings opportunities across supplier contracts.
- Ensuring contracts remain fit for purpose and aligned with NHS needs.
Contract & Supplier Relationship Management Vision
Guidance and Documentation
This document provides general guidance on contract management provisions which can be considered at call-off. The information provided in this guidance document is for general informational and educational purposes only. Readers should not act upon any information contained in this document without seeking appropriate independent commercial and legal advice tailored to their specific circumstances, whilst being mindful of the parameters of the public procurement legal framework, policy and specific call-off contractual provisions.
Meet the Team
Andy Steed
Contract & Supplier Relationship Manager
Mike Doyle
Head of Contract & Supplier Relationship Management
Robert Malthoff
Contract & Supplier Relationship Manager
If you have any queries, need advice or cannot find the information you require, please get in touch using the contact details below.
General queries: nsbs.csrm@nhs.net
Related Pages
For more information about our framework agreements, visit the pages below.
