NHS HR and workforce teams operate under relentless pressure. With limited time and resources, even managing day‑to‑day activity can be challenging. When additional projects arise, especially those tied to compliance, tight deadlines or complex workforce requirements, finding the capacity within existing teams becomes even harder.
As we’re part of the NHS, we understand the realities you face: the pressures, pace and complexities that land unexpectedly. Our Flexible Services are designed to step in quickly and seamlessly to provide expert support across a wide range of specialist activities including:
- Re-banding support including data cleansing and retrospective pay and pension calculations
- Historic payroll error remediation including HMRC adjustments
- Redundancy and change support such as pension modelling and MARS scheme calculations
- Preparation of payroll evidence and disclosure packs for external bodies
- Reconciliations, overpayments and year-end NHS Pensions Online clean-ups
- NHS Pension record backlog clearance and data cleansing e.g. Pensions Online errors
- Support in adapting national terms and conditions so they work effectively at a local level
- HR administration support, including processing starters, changes and leavers directly into ESR
- ESR and Payroll subject matter expert support, offering expert guidance, troubleshooting and specialist knowledge to strengthen internal capability
Our services are available to all NHS organisations – not just existing customers.
Benefits
The benefits of flexible access to additional expert resources for HR, payroll and pension-related projects:
Avoid project delays
Deploy rapidly scalable expert capabilities for one-time projects
Reduce costs
Avoid the costs and delays of recruiting, onboarding and paying new staff
Improve data quality
Enable swift resolution of data quality challenges to prevent payroll-effecting issues
Reduce regulatory risk
Instil confidence that statutory obligations and compliance needs are being met on time
Enable internal team to focus
Free up HR teams to focus on core tasks during times of legislative change and resource pressure
Enhance the employee experience
Improve the employee experience and protect organisational reputation
Proven Success with Existing and Non‑SBS NHS Customers
Band 2 to 3 changes
Uplifted 4005 employee posts from band 2 to 3 in ESR, calculated arrears back to April 2024 and created payment information identifying the amounts to be offset and repaid over 6-month instalment period
Bulk miscellaneous field updates
Added internal address in the Miscellaneous field in the assignment screen for 989 Bank workers and double-checked correct completion ensuring zero errors
Historic payment error review and resolution
Reviewed and provided solution to historic payment errors/enquiries. Supported with retrospective pay calculations that spanned multiple pay periods and delivered required adjustments to HMRC
Payroll evidence for external body
Collated and delivered specific records, including payslips, Real Time Information and P60s, for 366 individuals across the previous 6-month period
Pension year-end updates
Processed 400 year-end updates in Pensions Online. Pensions team then made amendments to Pensions Online and dealt with any CRM queries relating to changes
Bank workforce data rationalisation
Terminated 274 Bank Only employee records and 554 Bank assignments within one day
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View case studyWhy Partner with us?
We add value through the development and implementation of high-quality, cost effective corporate services, providing a level of innovation and efficiency which would be impossible for an organisation to deliver in isolation.
Enquire todayAs a trusted partner for the public sector for 20 years, find out how we can help improve your public services
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More Employment Service Solutions
The NHS SBS Employment Services offering provides an end-to-end portfolio of solutions that helps NHS organisations meet industry targets and initiatives in recruiting, retaining and fully supporting the very best employees, so they can spend more time on providing outstanding levels of service and care to patients across the UK.
