The smarter, simpler way to work together
SBS one is the unique, digital customer service centre developed to bring NHS SBS and its partners closer together.
From raising day to day service requests to accessing real time progress updates, SBS one makes it simpler and faster for clients and suppliers to get the help they need.
>100,000
cases managed successfully
>10,000
users registered
A true omnichannel experience
Whether a service request is raised through the portal, or via email, phone or webform, it can be viewed, tracked and managed on SBS one. Every user can see exactly what’s happening, when, and what needs to happen next – all in real time.
Designed for everyone:
accessible, intuitive, and consumer grade
SBS one is designed for the 24/7 NHS workforce of today and its intuitive, consumer-style interface makes it easy from the first click. Cloud-based, so accessible on any device whenever and wherever needed, SBS one is built to NHS accessibility standards, ensuring that everyone can use it easily and effectively.
See how SBS one is supporting University Hospitals Plymouth NHS Trust
Intuitive self-service, smart automation, streamlined processes, real-time data, and full case transparency mean fewer delays, errors, and repeated tasks, releasing NHS teams’ time for more important work.
SBS one supports R12 now and will move seamlessly to Fusion, ensuring frictionless future-readiness and supporting every organisation’s long term digital ambitions.
Robust data security, role-based access, and full case transparency support organisational governance and resilience, audit, and financial assurance.
Dashboards give detailed views of open cases and escalations, enabling the onward reporting of service performance, recurring issues and root causes, and the identification of improvement opportunities.
AI is thoughtfully embedded to speed up case resolution, surface relevant knowledge content and ensure requests reach the right teams first time. Urgent, high-value issues get the right attention, quickly, thanks to intelligent escalation and prioritisation.
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