Robotic Process Automation

In 2018 we deployed our first robot and we now have an optimised digital workforce of over 80 robots. Each one is capable of carrying out multiple processes and, together, we estimate they’ve saved in excess of 450,000 processing hours (and counting) – including staff time that can be diverted to dealing with more complex financial matters and carrying out more analytical work including;

  • Robotic process automation (RPA) and intelligent automation (IA)
  • Artificial intelligence (AI) and machine learning (ML)
  • Process and task mining
  • Chat bots
  • Reporting and data analytics
  • Software licences for all major suppliers

Our pioneering use of robots – and the sector-leading expertise we have developed in this area – means we now share learning with other public sector organisations from the UK and beyond.

Facilitating effective data management with smart tech. Shot of a medical practitioner using a digital tablet in a hospital.


robots deployed


processes automated


hours saved


years experience within the NHS

nhs sbs automation awards
Award-Winning Automation

Our award-winning team provide objective advice, and design and implement customised automation solutions, to facilitate transformation, cost-efficiencies and productivity savings.

Having obtained the ‘Digital Finance Project of the Year’ at the prestigious Public Finance Awards 2020, for our sector-leading Robotic Process Automation programme and also gained recognition for our pioneering use of RPA to carry out repetitive financial processing tasks resulting in multiple awards in the ‘Efficiency Savings of the Year’ category.

Our RPA services include:

Transform your organization’s operations with NHS Shared Business Services (NHS SBS) Robotic Process Automation (RPA) solutions. With over 80 robots deployed and more than 250 processes automated, NHS SBS is at the forefront of driving efficiency and innovation in the healthcare sector.

By leveraging RPA, intelligent automation, AI, and ML technologies, we have saved over 450,000 hours of processing time, enabling staff to focus on delivering improved patient care and enhancing the overall staff experience.


Our in-house, fully-qualified specialists are able to advise on all aspects of RPA, from General Process Assessment, to design programmes, to software partner selection.

Process, design and delivery programmes

Optimise workflows, automate repetitive tasks and save time and resource, enabling staff to focus on more critical matters.

Software partner selection

We help you select the best software solutions to meet your specific needs to drive efficiency in your operations.

Business case

Our NHS partners are supported step-by-step in developing a business case for the introduction of RPA including change management and proof of concept.

Automation development

Providing the resources and methodology to create automated processes on client-hosted robots.

Managed automation hosting

Support your automation initiatives seamlessly with the smooth operation of your automation environment.

Generative AI usage

Harness the capabilities of generative AI to drive innovation, optimise processes and create new opportunities for efficiency.

Centre of excellence enablement

Drawing on our pioneering use of robots and sector-leading expertise, we provide guidance, training andsupport to empower your team and drive improvement.

“The successful and sustained implementation of Robotic Process Automation (RPA), and wider automation capabilities, presents an incredible opportunity to make a meaningful difference in delivering improved patient care, enhanced staff experience and increased process efficiency across the NHS and Social Care”

NHS Transformation Directorate

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Intelligent Robotic Automation Case Studies

Lewisham & Greenwich NHS Trust

Pharmacy robot ‘Steve’ saves time and money, and frees up vital resource, by consolidating invoices. Steve reduced processing time from 1 hour to 2 minutes, with 100% accuracy

  • 99% process time reduction
  • £40k annual savings
  • 233% ROI
  • Project to build and rollout completed in 12 weeks

“We achieved the savings and efficiencies that we set out to and all within the agreed timescales. Handing over the bot was extremely smooth too and we were impressed with the ongoing support and maintenance that NHS SBS provided.”

Steve Williams
Operations and IT Manager, Lewisham & Greenwich NHS Trust

Pharmacist nurse with stethoscope analyzing healthcare treatment on medical documents.

Our Partners

Our technology partners are highly rated across the industry and respected by technology experts like Gartner and Forrester


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Why Partner with us?

We add value through the development and implementation of high-quality, cost effective corporate services, providing a level of innovation and efficiency which would be impossible for an organisation to deliver in isolation.

Enquire today

As a trusted partner for the public sector for 20 years, find out how we can help improve your public services

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