Robotic Process Automation

In 2018 we deployed our first robot and – in the period since – RPA has quickly become a standard part of our Finance & Accounting (F&A) service. Our RPA experience and sophistication has increased as our robot workforce has grown, not only in numbers, but also in complexity and efficiency.

We now have an optimised digital workforce of around 77 robots across our business, more than half of which are in F&A. Each one is capable of carrying out multiple processes and, together, we estimate they’ve saved in excess of 300,000 processing hours (and counting) – including staff time that can be diverted to dealing with more complex financial matters and carrying out more analytical work.

Our pioneering use of robots – and the sector-leading expertise we have developed in this area – means we now share learning with other public sector organisations from the UK and beyond.

RPA robot process automation, a robotic hand pointing to icons on a screen
rpa award winner

We are an award-winning Robotic Process Automation service, having obtained the ‘Digital Finance Project of the Year’ at the prestigious Public Finance Awards 2020, for our sector-leading Robotic Process Automation programme and also gained recognition for our pioneering use of RPA to carry out repetitive financial processing tasks at the 2020 HTN awards, where we won in the ‘Efficiency Savings of the Year’ category.

NHS SBS Robotic Process Automation brochure

In around 18 months here at NHS SBS we’ve saved 300,000 employee hours through our sector-leading investment in RPA. This gives our people more time to do more of the things that only humans can do – helping clients on the phone or developing solutions to the complex challenges they face – increasing service quality and user experience overall.

rpa brochure

Our RPA services include:


Our in-house, fully-qualified specialists are able to advise on all aspects of RPA, from General Process Assessment, to design programmes, to software partner selection.

Code Review

To aid robots in development to perform effectively and efficiently.

Health Check

Review service for business cases, plans, robots that are being developed and live robots.

Business Case

Our NHS partners are supported step-by-step in developing a business case for the introduction of RPA including change management and proof of concept.


Providing the resources and methodology to create automated processes on client-hosted robots.

Managed RPA Service

Partnering with NHS systems to create automated client processes on NHS SBS-hosted robots.

Why Partner with us?

We add value through the development and implementation of high-quality, cost effective corporate services, providing a level of innovation and efficiency which would be impossible for an organisation to deliver in isolation.

Enquire today

Finance & Accounting Case Studies

The success stories below show how our NHS partners can overcome the day-to-day challenges with our Finance and Accounting solutions.

As a trusted partner for the public sector for 20 years, find out how we can help improve your public services

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