Public sector organisations are under increasing pressure to modernise services, improve productivity, strengthen cyber resilience and embrace emerging technologies such as Artificial Intelligence (AI) and the Internet of Things (IoT).
But ageing infrastructure, legacy systems and fragmented digital estates can prevent organisations from unlocking the full value of these innovations. This is where our Digital Workplace Solutions 2 (DWS2) Framework Agreement can help.
DWS2 provides a compliant route to procure the technology, software, services and expertise needed to modernise infrastructure, strengthen resilience and accelerate digital transformation.
In addition, if you are exploring AI-powered services, intelligent automation, smart devices and connected technologies, having the right technology foundations in place is critical. By providing access to the infrastructure, connectivity and security capabilities needed to support AI and IoT adoption, this framework agreement helps organisations improve decision-making, automate processes, enhance service delivery and increase operational efficiency.
Framework Agreement Information
The framework agreement provides a range of IT infrastructure, hardware and software areas. This includes; servers, storage, data centre infrastructure, switches, back-up and recovery, client devices, virtualization platforms, VDI connection protocol, virtualization management, session broker, desktop operating systems, application virtualization, profile and data re-direction, client access licenses, environment specific application software, application validation, and software including complete off the shelf, third party, niche and bespoke, security products, professional services/consultancy/implementation services, networking, maintenance and management, training and all other associated services and peripherals.
What dates is the framework agreement active?
01 October 2025 – 30 September 2028
(with an option to extend for up to 12 months)
Who can take advantage of the framework agreement?
NHS and wider public sector organisations
How was the framework agreement procured?
Further competition and direct award
Via this framework agreement, you can run a further competition, or choose to direct award to a supplier in compliance with Regulation 33 of the Public Contracts Regulations.
How we can support?
We offer different levels of support, including SME advice and robust templates for you to easily run your own process, or additional support to design and run a further competition on your behalf.
How can I access the framework agreement?
Access framework agreement documentation via our Customer Framework Agreement Portal (CFAP)
What are the benefits of using this framework agreement?
SUPPORTS DIGITAL TRANSFORMATION
Procure hardware, software, consultancy, implementation and managed services through a single framework agreement.
MODERNISES LEGACY TECHNOLOGY
Access infrastructure, software and specialist services that help replace ageing technology, improve resilience and reduce operational risk.
STRENGTHEN CYBER RESILIENCE
Procure security technologies, backup and recovery solutions, networking infrastructure and support services that help protect critical services and data.
SUPPORTS AI READINESS
Enable the adoption of AI-powered solutions by investing in the modern infrastructure, processing power and networking capabilities needed to support emerging technologies.
ENABLES IOT ADOPTION
Build the digital foundations required to deploy connected devices, smart technologies and IoT solutions that improve efficiency, visibility and service delivery.
ENHANCES WORKFORCE PRODUCTIVITY
Equip employees with modern digital tools, devices and services that support more efficient, flexible and connected ways of working.
Preparing for AI?
Many organisations are exploring many different automation and AI-enabled services. However, successful adoption depends on having the secure, scalable infrastructure and connectivity needed to support AI at scale.
To support this, Digital Workplace Solutions 2 provides access to:
- Modern infrastructure
- End-user computing
- Networking
- Security solutions
- Consultancy and implementation expertise
Which suppliers are on the framework agreement?
Choose from a broad range of pre-approved suppliers with expertise across infrastructure, software, networking, security, end-user computing and professional services. Whether you’re modernising legacy technology, strengthening cyber resilience, enabling AI adoption or delivering a wider digital transformation programme, the framework agreement provides access to the capabilities needed to achieve your objectives.
Contract Award Notice
Testimonials
“I have found the Digital Workplace Solutions 2 Framework very straightforward and easy to use. The guidance clearly sets out what is required at each stage, and the forms are simple and user friendly compared to other frameworks I have used previously. Overall, it has made the procurement process much more efficient and accessible.”
Siân Evans
Procurement Assistant
NHS Wales Shared Services Partnership
“We found the NHS SBS Digital Workplace Solutions 2 (DWS2) Framework straightforward and efficient to use. The process was clear, and the support provided by NHS SBS made procurement quick and compliant, which was essential for our project timelines.”
Nick Jones
Tech Lead – Network, Firewall and Telephony
Somerset Council
“We found Digital Workplace Solutions 2 very straightforward, and the NHS SBS Team were extremely helpful and responsive. We were able to navigate the framework agreement, call-Off terms and supplier solutions to enter into a Call-Off within a tight timescale, securing important software for our authority.”
Helena Stylianou
Legal Officer – Contracts & Planning
Gedling Borough Council
“We find the Digital Workplace Solutions 2 Framework very accessible, and fits our I.T. Digital requirements, with a variety of potential providers, many of which the Health Boards have had long term partnerships.
The access and order form process is straightforward and is our preferred route to a compliant route to awarding contracts.”
Graeme Morris
Senior Category Officer – Non Medical
NHS Wales Shared Services Partnership
Find out what the press had to say about the framework agreement
Health Tech Digital
£2.5bn contract to modernise NHS and Public Sector infrastructure, goes live
DigitalHealth
NHS SBS launches £2.5bn Digital Workplace Solutions framework
Government Technology
NHS SBS launches Digital Workplace Solutions Framework
Strategic Procurement Support
If this framework agreement doesn’t cover the goods or services you require, or a framework agreement isn’t the optimal route to market for your needs, we can provide tailored strategic procurement support. Find out more here.
