NHS teams are saving thousands of hours, cutting costs, and improving accuracy by automating routine processes — with solutions that are fast to implement and easy to scale.
At NHS Shared Business Services (NHS SBS), our Consultancy team delivers NHS-specific automation that gets it right first time, with quick wins in weeks and measurable ROI.
We work closely with our HR, Procurement, and Finance experts to ensure every solution follows best practice, meets industry standards and delivers lasting value.
Our Intelligent Automation Services
We are driven to help the NHS improve performance and realise process efficiencies through traditional RPA coupled with both generative and agentic-AI.
Opportunity Assessment
Identify the processes with the highest automation potential through NHS-focused discovery and pre-assessment workshops.
End-To-End Delivery
From design through to complete implementation – ensuring quick wins and measurable ROI.
Managed Service
Ongoing monitoring, optimisation, and support to keep your automations reliable, efficient, and continuously delivering value.
Licences
Supplier-agnostic discounted rates giving you the freedom to scale automation at pace with low investment.
Applying Intelligent Automation Across the NHS
We’re here to help the NHS take advantage of the process automation efficiencies across every organisation
FINANCE
Invoice Processing
Credit Note Processing
Report Reconciliation
Management Reports
Journal Uploads
Invoice Matching
Payments Reminders
HR
ESR Data Keying
Conditional / Unconditional Offer Letters
Invite to Interview
Starter Notification Letters
Payroll Integration
Leavers Process
Reappoints Process
PROCUREMENT
Contract Management
Purchase Order Creation
Supplier Onboarding
Contract Expiry Notifications
Price Comparison Checks
Catalogue Validation
Inventory Management
CLINICAL & OPERATIONAL
Clinical Systems Data Entry
Referrals Process
Patient Surveys
Patient Reporting
Discharge Summary Alerts
Medical Rota Notifications
Accreditation / Re-Accreditations
80+
80+
250+
processes automated
450,000+
hours saved
15+
years experience within the NHS
Why Choose Us
We are market leaders in delivering Intelligent Automation in healthcare
Proven
We have a strong track record of delivering automation with NHS organisations nationwide — from finance and HR to clinical and operational services.
Value
Our solutions are cost-competitive, with flexible licensing discounts for the NHS and a focus on achieving measurable ROI quickly.
Simple to Contract
Existing NHS frameworks make it straightforward to engage NHS SBS — including direct award routes for speed and simplicity.
Part of the NHS Family
As a joint venture between the Department of Health & Social Care (DHSC) and Sopra Steria, we’re rooted in the NHS.
99% of NHS organisations use one or more of our services nationwide.
Featured Case study
New pharmacy digital worker ‘Steve’ frees up resource
Pharmacy digital worker ‘Steve’ cut invoice processing from 1 hour to just 2 minutes, delivering annual saving and 100% accura...
View case study
Featured Case study
“Ada” automates Bedfordshire and Luton referrals
Digital worker ‘Ada’ transformed referrals by processing 240 each month, reducing time by 87% and cutting errors from 10% to u...
View case studyMark Crannage, Associate Director of Business, Information and Digital System at Cambridgeshire Community Services NHS Trust, talks with NHS SBS’s Alex Curling about the benefits of their managed IT service and their new digital worker, “Ada”, who manages incoming paediatric referrals.
“The successful and sustained implementation of Robotic Process Automation (RPA), and wider automation capabilities, presents an incredible opportunity to make a meaningful difference in delivering improved patient care, enhanced staff experience and increased process efficiency across the NHS and Social Care.”
NHS Transformation Directorate
Our Technologies
Our capabilities span all of the world’s leading automation platforms — respected and acknowledged by technology experts like Gartner and Forrester — to deliver NHS-ready solutions that are proven, secure, and scalable.
But we don’t stop there. NHS SBS is supplier-agnostic — we’re not tied to any single technology, ensuring our clients retain control and flexibility. Our commitment is to help the NHS save money by recommending the right tooling, at the right cost, for the right outcomes.
Recognised Partnerships
Award-Winning Automation
We’re proud our achievements are recognised by our customers, our competitors, and the industry.
By leveraging Robotic Process Automation, intelligent automation, AI, and ML technologies, we have saved over 450,000 hours of processing time, enabling staff to focus on delivering improved patient care and enhancing the overall staff experience.
Let’s get you operating at your NHS best.
