Smarter processes and stronger outcomes using Intelligent Automation

NHS teams are saving thousands of hours, cutting costs, and improving accuracy by automating routine processes — with solutions that are fast to implement and easy to scale.

At NHS Shared Business Services (NHS SBS), our Consultancy team delivers NHS-specific automation that gets it right first time, with quick wins in weeks and measurable ROI.

We work closely with our HR, Procurement, and Finance experts to ensure every solution follows best practice, meets industry standards and delivers lasting value.

woman is speaking about automation assessments, developments, and technologies

Our Intelligent Automation Services

We are driven to help the NHS improve performance and realise process efficiencies through traditional RPA coupled with both generative and agentic-AI.

Opportunity Assessment

Identify the processes with the highest automation potential through NHS-focused discovery and pre-assessment workshops.

End-To-End Delivery

From design through to complete implementation – ensuring quick wins and measurable ROI.

Managed Service

Ongoing monitoring, optimisation, and support to keep your automations reliable, efficient, and continuously delivering value.

Licences

Supplier-agnostic discounted rates giving you the freedom to scale automation at pace with low investment.

Applying Intelligent Automation Across the NHS

We’re here to help the NHS take advantage of the process automation efficiencies across every organisation

FINANCE

Invoice Processing
Credit Note Processing
Report Reconciliation
Management Reports
Journal Uploads
Invoice Matching
Payments Reminders

HR

ESR Data Keying
Conditional / Unconditional Offer Letters
Invite to Interview
Starter Notification Letters
Payroll Integration
Leavers Process
Reappoints Process

PROCUREMENT

Contract Management
Purchase Order Creation
Supplier Onboarding
Contract Expiry Notifications
Price Comparison Checks
Catalogue Validation
Inventory Management

CLINICAL & OPERATIONAL

Clinical Systems Data Entry
Referrals Process
Patient Surveys
Patient Reporting
Discharge Summary Alerts
Medical Rota Notifications
Accreditation / Re-Accreditations

80+

80+

250+

processes automated

450,000+

hours saved

15+

years experience within the NHS

Why Choose Us

We are market leaders in delivering Intelligent Automation in healthcare

Proven

We have a strong track record of delivering automation with NHS organisations nationwide — from finance and HR to clinical and operational services.

Value

Our solutions are cost-competitive, with flexible licensing discounts for the NHS and a focus on achieving measurable ROI quickly.

Simple to Contract

Existing NHS frameworks make it straightforward to engage NHS SBS — including direct award routes for speed and simplicity.

Part of the NHS Family

As a joint venture between the Department of Health & Social Care (DHSC) and Sopra Steria, we’re rooted in the NHS.

99% of NHS organisations use one or more of our services nationwide.

Hear from a customer about their Automation success

Mark Crannage, Associate Director of Business, Information and Digital System at Cambridgeshire Community Services NHS Trust, talks with NHS SBS’s Alex Curling about the benefits of their managed IT service and their new digital worker, “Ada”, who manages incoming paediatric referrals.

“The successful and sustained implementation of Robotic Process Automation (RPA), and wider automation capabilities, presents an incredible opportunity to make a meaningful difference in delivering improved patient care, enhanced staff experience and increased process efficiency across the NHS and Social Care.”

NHS Transformation Directorate

NHS England Logo

Our Technologies

Our capabilities span all of the world’s leading automation platforms — respected and acknowledged by technology experts like Gartner and Forrester — to deliver NHS-ready solutions that are proven, secure, and scalable.

But we don’t stop there. NHS SBS is supplier-agnostic — we’re not tied to any single technology, ensuring our clients retain control and flexibility. Our commitment is to help the NHS save money by recommending the right tooling, at the right cost, for the right outcomes.

Recognised Partnerships

 

Award-Winning Automation

We’re proud our achievements are recognised by our customers, our competitors, and the industry.

By leveraging Robotic Process Automation, intelligent automation, AI, and ML technologies, we have saved over 450,000 hours of processing time, enabling staff to focus on delivering improved patient care and enhancing the overall staff experience.

Let’s get you operating at your NHS best.

 

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