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Pension Services

Our pension services offer a simple, flexible & robust way to manage pension needs and includes specialist, expert knowledge.

Image representing Pension Services

NHS Shared Business Services offers a simple, flexible and robust way to manage your pension needs and deliver savings on paper-based alternatives.

Case Studies

The success story below shows how our NHS partners can overcome the day-to-day challenges they face in the back and middle office.

South London and Maudsley NHS Foundation Trust

New workforce services a 'win-win' for Trust and its employees

Moorfields Eye Hospital NHS FT

Specialist NHS payroll service reduces costs and improves quality



Our service provides NHS Pension Scheme support to employers and their employees.

The specialist team provide pension services to a wide range of NHS organisations and offers specialist knowledge to help quickly resolve enquiries on retirement, ill health, redundancy and death in service benefits.

Our team of subject matter experts work with ESR and Pensions Online, as well as the contact points within your HR, Payroll and Finance teams to answer and resolve your query.

We will always encourage employees to seek independent financial advice particularly around Pensions Tax issues.



The Pensions Service supports you whatever your requirements and is delivered by an NHS SBS dedicated pensions team that provide specialist knowledge to help quickly resolve enquiries on estimates, refunds, retirement benefits and many more subjects, whilst our service also includes workshops, training and ongoing support.

Our Pension Service in Numbers:

  • We currently administer approximately 200,000 pensions records every year
  • The team deal with an estimated 4000 retirement applications in the same period
  • Every year, we issue 5000 pension benefit statements and estimates
  • Last year, we processed 5500 pension refunds
  • Our specialist team manage 400 Ill Health retirement applications per year
  • They also process 100 Death in Service cases per annum.


We are ISAE3402 and ISO9001 accredited, demonstrating our robust processes and controls.

We are proud to receive consistently high scores from our customers for our pension services.

Our current Net Promotor Score (NPS) is +40.

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Don't just take our word for it, ask our customers...

Client Testimonials

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Good to know...

The following are all part of our core service.

Our experienced team can help employees with retirement information that includes:

  • Retirement process
  • Death in Service process
  • Redundancy estimates
  • Pension estimates & refunds
  • Data cleansing via Pensions Online
  • Regular communication on NHS Pension Scheme matters


Our Pension Service includes a full end-to-end bespoke service, depending on your requirements.

We provide pre-retirement presentations and drop in sessions to support employees in preparing for retirement.  At these sessions we can also provide one to one meetings afterwards to discuss their specific requirements and benefit estimates.


Take a look at our retirement processes in more detail [647KB]

Pension Services brochure

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